Desktop Support Administrator at Telesure Investment Holdings (TIH)

Specification    
SLA

• To ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and ITIL principles.
• To perform technical installations and configurations when necessary.
• To provide administration service on user accounts, network storage and exchange services when requested.
• To provide technical support on IT and business related projects as and when required.
• Personal Development Plan Implementation (Own).
• Accountability for development.
• Training intervention attendance.
• Application of training, initiatives and process changes.
• Taking career development and performance management seriously (look for ways to improve competence/results).
• Setting of own goals and working towards them. Continuous and constant improvement.
• To ensure up-to-date knowledge of changes to Telesure systems, processes and procedures

Requirements    
Essential:

• 2 years Desktop Support experience within a medium to large corporate

Desirable:

• Experience in support of apple products within a medium to large corporate

Knowledge Of:

• ITIL Principles
• IT security policies and procedures
• Customer service process and procedures
• Business processes
• IT operations

Skills:

• Customer focus
• Communication
• Problem Management
• Incident Management
• Technology Savvy
• Vendor Engagement
• Conflict Resolution
• Interpersonal Skills

Qualifications and Education Requirements:

• Grade 12 (Standard 10)
• MCSE / MCSA

Closing Date: 31st, March 2022