Desktop Support Analyst at Paracon

Our Client in the CBD is looking for a  Desktop Support Analyst. As the support analyst you will  provide desktop support and maintenance for current and new information systems. 

• Complete IT systems support for all users from day-to-day problem resolution to end user training and document all work undertaken.  
• Support the delivery of high-quality IT services.
• Be willing to work After Hours on an adhoc basis and part of an On-Call Support Facility

Minimum Requirements

•  Candidates must have experience within a busy desktop support environment
• Knowledge of Lotus Notes, Citrix, Windows 10, Office 365 and Exchange Online.
• Knowledge of ITIL practices would also be beneficial but not essential.
• The most important aspect is for applicants to be prepared to work with a dynamic and challenging support environment - dedicated to helping to resolve customer issues and providing first class desktop support.

Skills require are  (NOT NEGOTIABLE)

• Passionate about technology
• Attention to detail
• Ability to troubleshoot
• Ability to work well in a team
• Ability to work well under pressure
• Effective communication style
• Methodical approach to work
• Problem solving skills
• Tenacity and execution
• Advanced Office 2016/365 support
• Windows 10 (Advanced Support)
• Smart Device (iPad\iPhone, Android) knowledge and skills
• SCCM 2019 Packaging/Deployment/Reporting/Patching Skills (Advanced)
• MacAfee EPO Management skills
• Linux Skills Advantageous
• Audiovisual/Cisco Video Conferencing experience
• iNet/Bloomberg/Reuters Experience