Desktop Support Engineer – (ITS - Cape Town) (10550) at Investec

Description of the role 

• Investec Cape Town is looking for a candidate to be part of a team responsible for primarily providing technical on-site and remote support to corporate users. The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, able to deliver outstanding customer service with the ability to resolve complex problems and implement solutions with little or no guidance. 
• The role requires previous Desktop support experience, in-depth knowledge of technical hardware and software support for all Windows, Mac and mobile platforms. Strong organizational, analytical, and communication skills, with the ability to balance multiple tasks with high attention to detail in a fast-paced environment.

The result

• Provide the highest-level expertise within the organization to operate, troubleshoot and optimize technology components used across the organization.
• The end goal of our services is to provide the end user with a stable secure platform for them to accomplish their goals. As such, it is vital that the candidate can work with these end users in a professional and competent manner. The services regarding this includes high level as well as low level desktop support.
• Work with people and be able to support the end user in such a manner as to teach and guide that user, making them feel as if they are part of the process. Good relations is key to our operation and relationship management is one of the most important abilities
• Provide this scope of support to any of our users. Many of our users have very specific software requirements and the implied support around these ensures that there is always something new to learn. Being able to perform these tasks as well as helping and teaching more junior (or senior) team members is very important. Investec is a team, and the candidate will need to be able to integrate into that team, this is in the fabric of our DNA

Experience, skill and capability

• Relevant IT End User Support qualification
• Experience as a support engineer or support technician/Desktop support;
• Understanding and proven ability to support IT end users and networking
• Troubleshoot, diagnose and resolve most requests received
• CompTIA A+: Essential.
• CompTIA N+: Essential.
• ITIL Foundation: Essential.
• Entry level PowerShell scripting
• Windows 10/11 and Apple support
• Azure and Azure Virtual Desktop
• Microsoft O365 & MS Apps
• Own transport and willingness to travel between the Cape Town and Stellenbosch offices occasionally