Desktop Technician at Icebolethu Group

Description 

Icebolethu Group is looking for an objective Desktop Technician. The successful candidate will be responsible for maintaining and troubleshooting our computer systems, ensuring smooth and efficient operations as well as day-to-day helpdesk support. The role will be based at our Offices at No.: 225 uMbilo Road, Durban within the Group ICT Department a Division of Icebolethu Group.

Minimum Qualifications

• Matric Certificate - (Grade 12 or equivalent).
• A+ & N+ Certification.
• Diploma/Degree in Information Technology or related field.
• Valid Driver’s License.

Experience and Knowledge required.

• Minimum of 3 to 5 Years of Proven Network Experience.
• Proven experience as a Desktop Technician or in a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• knowledge to Install, configure, and maintain desktop computers, peripherals, and software.
• Proficiency in troubleshooting hardware and software issues.

Skills and Competencies required.

• Document and track Issues and resolutions.
• Local Area Network (LAN) installations and troubleshooting
• PC/Laptop hardware repairs
• Mobile device support (Android & Apple)
• Security solutions (Antivirus, Malware, Ransomware)
• Excellent communication and interpersonal skills.

Key Performance Areas

• Installs, diagnoses, repairs, maintains, and upgrades PC hardware and equipment to ensure optimal workstation performance.
• Troubleshoots and resolves desktop-related issues promptly.
• Supports Windows operating systems, Microsoft Office applications, and network connectivity.
• IT help desk support in demonstrating and delivering excellent ICT services to users.
• Diagnose and resolve technical, hardware and software issues.
• Resolve helpdesk tickets as assigned, adhering to relevant SLA's.
• Research solutions to incidents and problems using available information resources and advise users on appropriate action.
• Installation and maintenance of structured local area network at both new and existing sites.
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.
• Ensuring that all ICT policies and procedures are being adhered to by users of ICT resources at all levels.
• Operating system installation and configuration.