Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first. All of our focus is dedicated to improving the customer exp...
Purpose of the role:
- The role incumbent is responsible for partnering, coaching and supporting line managers and staff on the full range of HR/ People related functions“ including performance management, talent acquisition, job evaluation, remuneration and benefits, induction, learning and development, employee wellness, organisational design, employee relations ensuring consistency with relevant legislation and the company HR policy and procedure.
Your responsibilities will include:
- Partner, coach and support all employees on the full range of HR functions and support including performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, learning and development, employee relations and employee wellness ensuring consistency with relevant legislation and the company HR policy and procedure
- Implementation of the HR Strategy and policies in the business ensuring alignment to strategy
- Undertake specific projects, in consultation with line management, to facilitate HR activities and enhance customer experience
- Support Hiring managers with organisational design and all talent acquisition activities
- Provide timeous and relevant HR management information to all relevant stakeholders
- Coordinate payroll submissions and checks accurate and timeous delivery to ensure on time and accurate remuneration and benefits are paid to all employees
- Partner and support all employees with IR related incidents and processes
- Support the onboarding process which includes drafting of contracts, gathering new starter data, ensuring first day readiness, induction etc.
- Conduct onboarding for all new appointees into the division
- Conduct 3-month stay interviews with all new appointees
- Coordinate all onboarding and resignation process to ensure a seamless transition for all parties
- Ensure all employee systems are kept up to date
- Support all employee relations processes with templates, documentation, scheduling and updating the employee relations database
- Provide monthly reports to the HRBP and Managers and Team Leads as required
- Manage ad hoc projects from time to time as per the HR Strategy
- Provide general administrative support to the HR Team
- Assist staff with day to day queries
- Support and assist with any recruitment initiatives and processes such as open days, career fairs and interviews
- Sound knowledge of labour laws and policies
- Proven project management skills
- Proven experience in Industrial Relations including the CCMA
Skills, Knowledge and Abilities required:
- Experience in an HR partnering capacity in a changing environment
- Strong customer service orientation with excellent interpersonal skills
- Excellent oral and written communication skills
- Good problem solving and decision making skills
- Good working and theoretical knowledge of current legislation and HR policies
- Ability to work under pressure, show initiative and multitask
- High level of accuracy and analytical thinking
- Proven PC literacy (Google Suite is preferable) and experience with HR information systems
- Ability to work independently and as part of a team
- Able to present information verbally and in writing to facilitate decision making
- Demonstrates accuracy and detail orientation
- Demonstrates adherence to confidentiality and respect for personal and business information
- Ability to work under pressure in a constantly changing environment
- Demonstrates ease to work with all levels of management including top management
- Ability to prioritise in a time sensitive environment
- Acts ethically and with integrity at all times
- Demonstrates accountability at all times
- Demonstrates being proactive and takes initiative within the team environment
- Able to assert own position irrespective of possible resistance to ideas or information
Qualifications and Experience:
A degree in HR or related field:
- A minimum of a Bachelor of Technology Degree: HR Management or BCom HR Management or BCom Industrial Psychology or related field
- 3-5 years HR experience with a minimum of two years solid experience in a generalist capacity
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
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Purpose of the role:
- Operations manager coordinating departments and ensuring daily productive execution of all areas of the DC operations floor. Daily executional role, 90% of time spent on the floor managing performance and productivity of all inbound, Production, Dispatch, housekeeping, 5S.
Key responsibilities: (What are you directly responsible to achieve within the scope of your role)
- Productive performance of Inbound, Outbound, Dispatch, Housekeeping operational performance. Budget / cost management
- Overall management and coordination of all DC activities (Dispatch Department, Inbound and Outbound Department) so that orders are shipped on schedule and product is within quality standards and cost objectives
- Ensuring DC adheres to company policy and administer practices in a fair and equitable manner. Managing budget and controlling expenses
- Recommending policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation
- Drives creation of staffing plans, schedules, quality initiatives and process change initiatives to enable the DC to meet and exceed business objectives
- Ensures standards for product quality, equipment, and operator performance are maintained and that cost- effective technology is used to maximize production
- Keep up to date on information and technology affecting distribution operations to increase innovation and ensure continual improvement throughout the DC
- Sets / clarifies requirements and expectations for DC Managers
Output: (What are you expected to deliver within the scope of your role)
- Measures performance, provides feedback, and hold DC Managers accountable for their performance and the performance of their departments
- Takes proactive steps to ensure that best practices are shared across all departments & shifts
- Works closely with supporting functions (HR, Finance, IT and Supply Chain) to build and secure support and resources for projects and initiative)
Minimum Required Qualification:
- Grade 12
- Relevant tertiary qualification (Logistics, Supply Chain, Ind.Engineering, Management).
- 5+ years DC Operations experience in a complex or large/multinational operation.
- Previous managerial experience within a Distribution Center.
- Demonstrated leadership ability required.
- Previous Warehouse Management System (WMS)
- PC knowledge and ability required.
- Strong oral and written communication, analytical, organizational and time management skills required.
Skills, knowledge & abilities:
- People Management,
- Management,
- HR/IR,
- Negotiations skills
- Analytical Thorough
- knowledge of supply chain management required
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
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Who We're Looking For:
- Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
Reporting to the General Manager.
Your responsibilities will include:
Office Support
- Diligently maintain and regularly update vehicle trip-sheets, ensuring precise recording of mileage, fuel consumption, and all maintenance activities for accurate record-keeping.
- Support operations with timely coordination of vehicle repairs, servicing, and insurance renewals. Ensuring all fuel data is recorded and any anomalies is reported back to operations.
- Collaborate closely with the finance department to track and manage expenses related to fleet management, ensuring accurate financial records.
- Oversee the processing of all insurance claims within the stipulated period, ensuring timely resolution and compliance with insurance requirements.
- Oversee record keeping and reporting of time and attendance, and ensure data is accurate.
Office Management
- Ensure a clean, safe, and well-organized working environment through the application of 5S principles in office spaces.
- Oversee the maintenance and repair of office equipment and furniture to ensure optimal functionality and a conducive work environment.
- Monitor and replenish office supplies, including stationery and consumables, to support daily operations and maintain efficiency.
- Coordinate and schedule facility repairs and maintenance, addressing issues promptly to ensure the continuous functionality of office spaces.
- Manage office access control systems, maintaining accurate records of employee access for security and accountability.
- Oversee the ordering of employee uniforms and coordinate the quality control of Personal Protective Equipment (PPE) to ensure safety compliance.
Vendor Management
- Consistently evaluate vendor performance to ensure adherence to agreed-upon service levels and maintain high-quality standards.
- Address any vendor-related issues or disputes promptly and efficiently to maintain smooth operations and positive vendor relationships.
- Conduct vendor payments and efficiently upload and process invoices on the system, ensuring accurate and timely financial transactions.
- Generate vendor Purchase Orders (POs) on the system and ensure that no invoices are carried over to the next month, maintaining financial accuracy.
- Ensure the accurate processing of all monthly accruals, including those related to staff, rentals, and fuel expenses.
Attributes required:
- Have a detailed understanding of warehouse management systems
- Problem solving skills required
- Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
- Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
- Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Possess the willingness to learn, improve and adapt.
- Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team
- Must be able to train staff
Qualifications:
- Matric
- Degree/Diploma in Supply Chain Management/Logistics/Business Administration/Finance
- 3 years in a logistics/supply chain/warehouse/financial institution working environment
- People Management experience
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Who We're Looking For:
- Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position reports to the Hub Manager
Purpose of this role :
- Oversee the timely, efficient, and effective operations of delivery drivers
- Manage drivers and delivery systems to optimize performance and reporting
- Ensure smooth communication and information flow related to parcel loading, delivery, and system issues
- Ensure adequate staffing and efficient deployment for daily operations
- Uphold operational standards, resolve delivery queries, and manage returned goods
- Ensure compliance with safety, security, and company policies
- Maintain vehicles, equipment, and company assets
- Promote company culture and manage staff performance and discipline
Your responsibilities can include:
- It’s primary objectives therefore centres on timelines, efficiency and effectiveness of Drivers
- Managing the drivers and various systems to optimize delivery and reporting
- Ensuring that all reporting relating to various vehicles, last Mile and driving staff is done promptly, accurately and effectively
- Ensuring that the relevant chain of command is updated as soon as possible with any and all relevant information pertaining to the loading and delivery of parcels as well as any system issues encountered
- Ensuring that adequate staff are present and on duty for the daily tasks
- Ensuring that staff are efficiently tasked and effectively deployed
- Ensuring that all operational imperatives are being upheld and that any current or potential blockers are raised quickly and effectively to the correct people
- Ensuring returned goods are collected from Customers and returned to the Returns Department with the correct paperwork
- Ensuring that all queries relating to drivers and deliveries are quickly and effectively resolved
- Ensure that all Drivers sent onto the road have valid Drivers’ Licences and PDP’s
- Ensure that admin staff have access to all relevant data and detail regarding deliveries, staff clocking times, leave etc.
- Ensuring that any changes to deliveries that need to be affected by customers are done as soon as possible, as efficiently as possible with the relevant parties being informed along the way. The system needs to be updated appropriately as well
- Ensure that all driving staff are compliant with all relevant safety and security standards and procedures; as prescribed by the company, as well as all other measures detailed in the Driver’s job description and any other ancillary communication as given from time to tim
- Ensure that all drivers and assistants are correctly dressed in all PPE issued
- Ensure that proper staff leave planning and submissions are done; in line with operational necessities and any other parameters as prescribed by the company
- Ensure that all vehicles, hardware and/or equipment is maintained and looked after and is in good working order. Any deficiencies, need to be reported and investigated immediately.
- Ensure that all due diligence is done in order to ensure the safety of all parcels and equipment within the warehouse area, on the road
- Ensure that all loss of company assets and stock is minimized and that all missing items are afforded the appropriate diligence, in terms of tracing and finding
- Ensure that reports as requested by management are submitted timeously
- Ensure the Various systems are in line with the daily deliveries e.g. Branch Dashboard & Driver Dashboard
- Develop and implement effective and efficient work processes and procedures complying with SOP
- Supervise, coach and develop team
- Implement discipline management and performance management of staff up to the first written warning stage, when necessary
- Driving and promoting the company culture from within, over and above the rules and standards set out in various documents; thus, ensuring a workforce that is committed to excellence and success.
Inbound Operations
- Oversee receiving, scanning, and verification of stock against documentation
- Ensure consolidation of multiple pieces within the multi-grid system for order completeness
- Ensure complete orders are staged accurately in designated sort areas
- Monitor and control receiving discrepancies, damages, and stock integrity
- Ensure all damaged items are escalated timeously via Zendesk
- Maintain accurate system updates and binning processes
- Ensure efficient dock-to-stock turnaround times
Outbound Operations
- Oversee preparation of stock for book-out in line with dispatch requirements
- Ensure accurate booking out of stock according to driver routes
- Supervise loading of vehicles, including large vehicles, ensuring correct allocation
- Ensure all parcels are correctly scanned and assigned before dispatch
- Drive completion of book-out processes by 06:00 to meet dispatch timelines
- Monitor dispatch accuracy, delivery readiness, and fail rate control
Qualifications and experience:
- Matric certificate
- Certificate or qualification in Supply Chain, Logistics, Fleet Management, or similar (advantageous)
- 3 to 5 years’ experience in fleet control or similar supervisory roles
- Strong leadership and team management skills
- Punctuality and reliability
- Excellent analytical and problem-solving abilities
- Ability to work under pressure and meet deadlines
- Good interpersonal and communication skills
- Knowledge of routes and geography
- Competent in computer use and common software
- Administrative skills and attention to detail
- Clean driving and criminal record
- Sober habits and willingness to work overtime as required
Attributes required :
- Ability to lead from the front and motivate a team
- Proficient in managing delivery operations and staff
- Effective in problem solving and decision making
- Strong communication skills, both written and verbal
- Good organizational and administrative capabilities
- Sound understanding of safety, compliance, and vehicle maintenance
- Ability to manage multiple tasks in a fast-paced environment
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Who We're Looking For:
- Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
- At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
This position reports to the :Operations Manager
Your responsibilities can include:
- Ensure all fleet vehicles are regularly inspected, maintained, and compliant with national road safety standards and regulations
- Enforce a comprehensive vehicle inspection program, covering pre-trip and post-trip inspections
- Oversee the day-to-day management of the fleet, including vehicle allocation, tracking, and maintenance schedules
- Track and manage vehicle maintenance, repairs, and service records to ensure minimal downtime and optimal vehicle performance
- Ensure consistent application of company policies and procedures
- training, monitoring, and performance evaluation to enhance driver safety and efficiency.
- It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normally
- Capturing of delivery teams hours and ensure accruals are sent on to management
- Contribute to cost-saving initiatives by optimizing fleet operations, including fuel management, route planning, and vehicle utilization
- Manage daily staff and overtime efficiently to ensure labour cost is controlled
- Extracts data and generates reports which will assist in performance tracking and decision making.
- All administrative documentation is labelled and filed as per procedures.
- All daily, weekly and monthly reports/ meeting minutes are up to date
- KPI reports sent out timeously daily and are posted on notice boards
- Ensure 5S housekeeping standards are implemented and maintained
- Implement and maintain health and safety standards
- Ensure the team complies to COVID19 protocols
Qualifications and experience:
- Minimum of Grade 12
- Tertiary qualification preferred
Attributes required :
- Strong leadership capabilities
- Effective decision making
- Problem Solving abilities
- Good communication skill
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Purpose of the Role:
- To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.
Key Responsibilities:
- Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
- Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
- Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
- Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
- Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
- Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
- Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
- Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
- Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
- Supports new technologies, data center performance and reliability.
- Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
- Investigates business requirements and proposes subsequent solutions.
- Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.
Minimum Required Qualification:
- National diploma in Information Technology or equivalent experience
- 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
- Familiarity with ITIL processes and best practices.
Advantageous:
- A+, N+, Active Directory
- WMS experience
- Microsoft Infrastructure
- Google Suite
Skills, Knowledge & Abilities:
- Excellent verbal and written communication skills
- Excellent Interpersonal skills
- Problem-solving skills
- Analytical thinking
- Pressure resilience
- Results orientation
- Creative thinking
- Teamwork
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Your responsibilities can include:
- Coordinate with the Order Fulfilment team who manages the operational last-mile hubs to ensure alignment between client expectations and operational delivery performance
- Monitor delivery performance from dispatch to customer across the fulfilment network, working through relevant operational teams to resolve operational issues
- Oversee exception management, claims, queries, and complaints from a client relationship perspective, ensuring timely resolution and client communication
- Establish daily, weekly, and monthly performance measures to track service delivery against client SLAs
- Facilitate system integration and data sharing between client systems and the fulfilment operation,
- Assemble and analyse daily operational data to manage and report on the client experience
- Work closely with the Call Centre, Dispatch, and Order Fulfilment to ensure smooth handovers and clear communication with clients and their customers
- Develop and implement key account plans for strategic clients in line with the overall fulfilment and commercial strategy
- Build and maintain strategic working relationships with key clients through regular business reviews (telephonic and face-to-face) to ensure service level agreements are met and to identify opportunities for service improvement and collaboration
- Act as the primary point of contact for key clients on all fulfilment-related matters, including performance reporting, escalations, and service reviews
- Identify and pursue growth opportunities with key clients that expand the scope of services, volume, or coverage
- Create tailored fulfilment solutions that meet the short and long-term needs of key clients
- Prepare and present performance, service improvement, and partnership proposals to key clients
- Provide professional and exceptional service in all interactions with clients and their representatives
- Monitor the competitive landscape for fulfilment and logistics services and maintain a client relationship database
- Report on key account performance, client satisfaction, and relationship health as required (weekly and monthly)
- Maintain a high level of relevant industry knowledge, particularly in e-commerce fulfilment, last-mile logistics, and 3PL market trends
- Constantly review existing processes to ensure they are streamlined and scalable,
- Identify continuous improvement initiatives that drive improved performance results for clients
- Oversee claims process management from a client perspective — preparing reports, monitoring and analysing claims data to identify trends, patterns, and opportunities for improvement
- Develop and implement policies, procedures, and workflows to streamline claims processing and improve the client experience
Qualifications and experience:
- Degree in Logistics/Operations Management/Supply Chain Management/Engineering or Business/Commerce
- 7–10 years’ experience in Supply Chain/Logistics
- Minimum 3 years’ experience in a management role in operations
- Sound operational background in dealing with branch/franchise networks
- Experience of managing customers at a senior level
- Change management experience
- Experience managing key logistics partnerships or third-party provider relationships at a strategic level
- Demonstrated ability to develop and execute account or partnership plans with external providers
- Experience managing key client relationships or accounts in a logistics, fulfilment, or supply chain environment
- Demonstrated ability to coordinate across operational and commercial functions
- Experience acting as the primary interface between clients and internal operations
Attributes required :
- Excellent verbal and written communication
- Excellent influencing, persuading and negotiating
- Strong problem evaluation and solution
- Good leadership and team development
- Excellent people management skills
- Critical impact contract and commercial negotiation experience at executive level
- Logistics supply chain design and development expertise
- Ability to interpret complex operational environments and implement leading-edge, high-performance management methodologies
- Relationship building
- Client focus
- Pressure resilience
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- We are looking for a commercially driven E-Commerce Beauty Buyer to accelerate the growth of our Cosmetics category.
- This is not a traditional buying role. The Buyer will own the end-to-end commercial performance of the category, combining buying, digital trading, assortment strategy, supplier negotiation, pricing, inventory management and customer insight to deliver sustainable GMV and profitability growth.
- The successful candidate will understand both Beauty and E-commerce: what customers are searching for, what converts, what trends are emerging and how to translate those insights into a high-performing online assortment.
Your responsibilities will include:
Category Ownership & Growth:
- Own category performance across GMV, sales growth, gross profit, margin and market share.
- Develop and execute the annual category growth strategy.
- Identify customer, brand, price-point and assortment white spaces.
- Drive customer acquisition, penetration, frequency and basket growth.
- Build clear beauty and emerging-brand strategies.
Digital Trading:
- Trade the category daily using real-time performance data.
- Monitor traffic, conversion, search demand, availability, pricing, promotional performance and SKU productivity.
- Identify underperforming areas and implement corrective actions quickly.
- Capitalise on trending products and emerging demand before competitors.
- Optimise promotional mechanics, bundles, gifting and digital exclusives.
Assortment & Range Productivity:
- Build a customer-led, digitally relevant assortment.
- Use data to determine which brands, products and price points should be expanded, maintained or exited.
- Drive productivity at SKU level.
- Reduce duplication, long-tail inefficiency and aged inventory.
- Maintain strong availability on high-demand and hero SKUs.
Brand Acquisition & Innovation:
- Identify and secure high-growth local, international, social-first and emerging beauty brands.
- Build a pipeline of new brands and product launches.
- Monitor global beauty trends, social media, search behaviour and competitor activity.
- Develop online exclusives and first-to-market opportunities.
- Ensure launches are executed with speed and commercial impact.
Pricing & Competitiveness:
- Maintain strong price competitiveness across key products and brands.
- Monitor competitor pricing and promotional activity.
- Balance customer value with margin requirements.
- Develop price architecture across opening, core, premium and prestige price points.
Supplier & Commercial Management:
- Lead negotiations across cost, margin, rebates, marketing investment, exclusivity, payment terms and promotional funding.
- Build strategic relationships with brand owners and distributors.
- Develop joint business plans with key suppliers.
- Hold suppliers accountable for availability, launch execution and commercial commitments.
Inventory & Availability:
- Partner closely with planning to ensure the right stock is available at the right time.
- Manage stock cover, sell-through, ageing and inventory productivity.
- Protect availability on top-selling SKUs.
- Balance growth ambition with working-capital efficiency.
On-Site Customer Experience:
- Work cross-functionally to improve category navigation, search and discoverability.
- Ensure product content, imagery, descriptions and attributes support conversion.
- Use customer reviews, search behaviour and shopping data to identify opportunities.
- Partner with marketing and site teams to create commercially powerful beauty campaigns and launches.
Qualification & Experience:
- 4–7+ years’ experience in e-commerce buying, category management, digital trading or commercial retail.
- Beauty/Cosmetics experience strongly preferred.
- Demonstrated ownership of meaningful GMV, sales and profitability targets.
- Strong understanding of e-commerce metrics including conversion, traffic, AOV, availability and promotional performance.
- Excellent commercial negotiation capability.
- Strong analytical and Excel/data skills.
- Proven ability to use data to make fast commercial decisions.
- Experience managing large SKU assortments is advantageous.
- Strong understanding of digital consumer behaviour and online retail trends.
Key Success Measures:
- GMV and sales growth.
- Gross profit and margin.
- Market-share growth.
- Conversion rate.
- Customer penetration.
- Average order value.
- In-stock availability.
- Stock turn.
- SKU productivity.
- Aged-stock reduction.
- New-brand contribution.
- Promotional ROI.
- Supplier funding.
- Speed to market.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking
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Your responsibilities will include:
Partnership Support & Execution:
- Support the Partnership Marketing Manager in the day-to-day execution of partnership strategies aligned with marketing and business objectives.
- Assist in researching potential partnership opportunities through basic market analysis and competitor research.
- Help collate data and materials to support partnership evaluations, including audience alignment and campaign impact assessments.
Campaign Management & Coordination:
- Assist in the execution of partnership campaigns from briefing through to completion, ensuring deliverables are tracked and met on time.
- Coordinate with internal teams (creative, content, digital) and external partners under the guidance of the Senior Partnership Marketing Manager to support seamless campaign delivery.
- Maintain and update campaign timelines and trackers, flagging risks or delays to the Senior Partnership Marketing Manager.
- Support the creation of campaign briefs and assist with creative direction for partnership initiatives.
Relationship Management:
- Act as a supporting day-to-day contact for assigned partners, maintaining regular communication under the direction of the Senior Partnership Marketing Manager.
- Schedule and coordinate partnership meetings, calls, and check-ins, preparing agendas and capturing actions.
Performance Tracking & Reporting:
- Assist in monitoring partnership campaign performance against defined KPIs and metrics.
- Compile weekly and monthly performance reports and contribute to analysis on campaign effectiveness.
- Support budget tracking and reconciliation for partnership activities, flagging discrepancies to the Senior Partnership Marketing Manager.
- Help maintain accurate and up-to-date operational reporting.
Administrative & Operational Support:
- Maintain and update partnership databases, trackers, and documentation.
- Provide administrative support for contract and partnership agreement management.
- Help coordinate partnership events, activations, and promotional activities.
- Assist with purchase order processing and budget administration.
Qualification & Experience:
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 1–3 years of marketing experience, ideally with some exposure to partnerships, sponsorships, events, or collaborative marketing.
- Some experience supporting campaign management or cross-functional project coordination.
- Comfortable working with Excel and PowerPoint; experience with project management tools (e.g. Asana, Monday.com, Notion) is a plus.
- E-commerce, retail, or agency experience is advantageous but not essential.
Attributes Required:
- Strong project management and organisational skills with attention to detail.
- Good communication and interpersonal skills for building relationships with internal teams and external partners
- Analytical mindset with ability to interpret data and provide insights.
- Creative thinking and problem-solving abilities.
- Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Collaborative approach with ability to work across different teams and functions.
- Proactive and self-motivated with a strong ownership mentality.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
go to method of application »
Your responsibilities will include:
- Work closely with Retail, Marketplace, Discovery Team and Marketing to measure and direct on-site traffic to feature categories and product ranges that ensures continuous visibility of all inventory classes, full margin products, seasonal and trending products, markdowns and new launches in line with business objectives.
- Optimise and work together with discovery team and catalogue product team to continuously improve the integrity of navigation on site and app navigation by means of continuous site checks, sample checking and benchmarking exercises.
- Measure and improve the performance of all site merchandising assets, including landing pages and CMS tools, by evaluating the performance of each merchandising initiative and deployment, developing an analytical framework for performance tracking and learning.
- Benchmark the customer user journeys on all platforms with international best practice and trends.
- Collaborate with product teams and commercial teams across the business and make recommendations for new features and UI/UX to improve site usability, user engagement, navigation and conversion rates.
- Launch new strategic themes and merchandising assets including seasonal landing pages and anchor promotions.
Output:
Analysis & Category Direction
- Weekly/monthly merchandising performance and impact reporting.
- Optimisation recommendations.
- Seasonal merchandising strategies and execution plans.
- Product placement performance analysis and A/B testing results.
- Product positioning strategies.
- New launch visibility tracking and performance metrics.
- Cross-divisional merchandising alignment documents – SOPs.
Site Navigation & Integrity Optimization.
- Navigation audit reports and improvement recommendations.
- Site integrity checklists and quality assurance protocols.
- User pathway analysis and optimisation plans.
- Mobile app navigation performance reports.
- Benchmark comparison studies with competitor sites.
- Sample checking reports and error correction logs.
Qualification & Experience:
- Bachelor’s degree preferable (Preferable post-graduate degree).
- 5+ years’ experience in a high-performance environment in merchandising, content strategy, marketing.
- E-commerce experience is advantageous.
Attributes Required:
- Strong competency in analytical tools required.
- Previous leadership experience preferred.
- Experience with website optimisation and engagement tools preferred.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
Method of Application
Use the link(s) below to apply on company website.
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