Development Operations Manager at Deloitte

What you will do

• To manage the Dev Ops team within sphere of responsibility in the effective delivery of services to the business

Key Performance Area

1. Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:
• Implementation of change initiatives within designated area/s
• Management of the implementation of plan on a day-to-day basis with team – runs sprints
• Monitoring skills level in team relating to required outputs, assisting as necessary
• Clear and regular communication with superior and team on implementation status
• Supports own Service Line leadership in carrying out EXCO mandate
• Builds professional relationships within service line/s to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

2. Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams
• Meets with team on a regular basis to provide updates from client and leadership and to get input from team

3. Operational Effectiveness

• Manages day-to-day operations/backlog items and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Senior Manager on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed
• Timeous feedback and communication back to the client/managers/peers
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

4. Development/Growth of Team 

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm

5. Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

6. Differentiators for this specific role

• Implements Software Development standards, policies, guidelines and procedures
• Ensures that all systems are currently supported and maintained with an up to date lifecycle plan
• Ensures that the Software Roadmap is defined and followed
• Streamlines processes and implements automation across the area
• Identifies and puts plans in place to mitigate/manage risks
• Ensures that all tasks for own work and the team is logged on the system to analyse any trends
• Ensures team is performing well and either meets or exceeds service levels
• Documentation for all areas of responsibility is kept updated with any changes
• Proactive monitoring of security under area of responsibility and implementation of necessary controls.
• Management of client expectations to improve operational excellence and client satisfaction.
• Problem and incident management in area of responsibility.
• Ensure IT Continuity in own area of responsibility.
• Manages new operational business requirements – sprints planned and lead with implemenation
• Ensure that software backlog are addressed.
• Code reviews are conducted and adherence to TFS check-in are seen through
• Preserving the confidentiality, integrity and availability of confidential information

Technical competencies

Technical

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills
• Good financial knowledge 

Behavioural

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen

Qualifications

Minimum Qualifications

• Honours Degree OR
• MCSD: Web applications
• Microsoft Certified Solutions Associate
• MCSE: SharePoint
• Microsoft Certified Solutions Expert

Desired Qualifications

• Postgraduate qualification (Computer Science / Information Systems)
• Scrum certifications
• Management certifications
• DevOps certifications
• TOGAF
• ITIL

Minimum Experience

• 7 years’ working experience within Information Technology / Software Support / Development

Desired Experience

• 2 years at Senior Consultant / Team Lead within the function