Project Manager at Smollan

Job Summary:

• To ensure operational effectiveness and client satisfaction through the management of company projects from brief to completion.

Key Responsibilities and Deliverables:

Project Management

• Receive client briefs and determine implementation steps
• Prepare and present compelling project proposal for sign off with client and management
• Meet with relevant stakeholders to project plan
• Ensure project deadlines are met
• Liaise with stakeholders on a regular basis to ensure satisfaction during live phase
• Delegate project responsibilities to team members
• Create monitoring controls to determine project delivery success criteria
• Ensure client feedback is obtained through the Client Feedback Questionnaire
• Make changes where necessary for future project based on client feedback

Profitability

• Draft project budgets using previous data as well as client brief information
• Submit budget to client for review and approval
• Analyse actual costs incurred during a project and ensure cost effectiveness where appropriate
• Take appropriate action to ensure adherence to expense budgets and avoid over expenditure
• Prepare and compile budget reports where applicable
• Seek new ways to improve efficiency and increase profits
• Manage company/client assets/equipment/promotional material
• Ensure business unit compliance to resource policies and procedures

Client/Customer Satisfaction

• Contribute toward a service orientated culture
• Determine client objectives and needs
• Ensure operational execution of client specific objectives through human and company resources
• Determine current service levels through communication with clients
• Determine service level impacts on business unit’s service offering and agreements
• Ensure strategic measurement criteria are implemented through people and technology
• Receive and record client queries and complaints
• Solve client queries and complaints
• Keep abreast of developments in the industry
• Make recommendation to improve service delivery
• Analyse trends and client and competitor developments and communicate insights to relevant stakeholders
• Ensure service best practice is developed and improved within business unit

Stakeholder Management

• Identify, build, maintain strong relationships with suppliers, clients and internal stakeholders
• Timeously identify challenges and ensure resolution – keep track of supplier progress
• Attend regular meetings to update relevant stakeholders on project status
• Negotiate and manage expectations and manage effective flow of information
• Encourage continuous research opportunities and cross sell to other possible research opportunities
• Project Team Coordination
• Plan optimal distribution of work
• Interpret and communicate work procedures and company policies to project teams
• Delegate responsibility and authority
• Monitor and control work standards of project teams
• Set deadlines for specific projects and special tasks
• Define performance objectives and goals with project teams
• Identify employee training needs

Job Requirements

• Minimum Qualifications: Diploma or Degree/NQF level 7
• Minimum Experience: 6-8 years project management experience FMCG exposure advantageous

Knowledge, Skills & Abilities: Communication skills (verbal & written)

• Interpersonal skills
• Multi-tasking
• Administration skills
• Planning & organising skills
• Project management skills
• Ability to work in a face-paced environment
• Time management
• Process oriented