Devops Support Engineer at Bluegrass Digital

About the job
SKILLS YOU SHOULD HAVE

• IT related Degree or Diploma. MCSA, MCSE or similar qualifications (very beneficial)
• A minimum of 2-3+ years' experience as a System Engineer / Network Support Engineer / DevOps Engineer / or .NET Developer
• Experience working with Cloud Environments – Microsoft Azure (preferred)
• Azure Admin Associate certificate - very advantageous
• Experience with Cloud backup strategies, automation, disaster recovery strategies, cloud security
• Experience maintaining Cloud storage networks, backup and data retention policies
• Good understanding of CI/CD processes – Microsoft DevOps (preferred)
• Good understanding of source control best practice and branching strategies, using tools like GIT, Bitbucket, Sourcetree
• DevOps tools and process – Docker; Kubernetes; GIT; New Relic; JIRA (very advantageous)
• Firewall Management; Virtual Network Gateways; VPN
• Scripting experience i.e. BASH or Python or PowerShell
• Ability to write SQL database scripts (advantageous, not mandatory)
• Ability to create and maintaining SQL databases
• A solid understanding of web development technologies and processes and how they all work together. For example, HTML, CSS, JavaScript, .NET or PHP, Databases
• Experience with Telephony and VOIP systems
• Excellent troubleshooting skills, with the ability to resolving technical issues, database anomalies, website performance issues related to underlying database issues or Cloud app service infrastructure.
• Solid communication and project management skills
• Experience providing and supporting client service level agreements (SLA’s) and responding to our clients during outages, downtime etc. within SLA timeframes

KEY RESPONSIBILITIES

• Maintaining the internal Bluegrass core IT infrastructure
• Manage and maintain the internal Bluegrass company network; firewalls; VPN; Microsoft Entra products and services
• Setup and management of all Bluegrass employee hardware and devices and ensuring the company asset register is maintained for insurance purposes
• 1st line support for managing and troubleshooting any user hardware related issues
• Manage existing and setup of new employees, within the Bluegrass Azure directory and environments
• Manage the existing telephony and Microsoft Teams phone systems with 3rd party vendors
• Manage 3rd party suppliers and vendor contracts and relationships
• Manage Azure app service subscriptions, including monitoring application insights and logs for potential issues
• Support the development team with project deployments; troubleshooting application issues from a Cloud perspective; database support etc
• Maintain DevOps pipelines and troubleshoot deployment related issues
• Assist with the maintenance of monthly Platform Operations automation and test scripts
• Create standards & process documentation and maintain existing documentation.