Dialer Administrator at FNB South Africa

Job Description

• To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations

Are you someone who can:

• Dialer management
• Campaign and leads distribution
• Dialer MIS – campaigns, staff optimization, capacity planning
• IT/system related role to support collections/sales/operations function
• Contribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaigns
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Develop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlines
• Minimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectors

You will be an ideal candidate if you:

• Grade 12
• 2-3 years collections/operations experience is an advantage
• Dialer experience essential (1-2 years’ experience)
• Excel and SQL/SAS skills required

End Date: November 24, 2025