Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief sol...
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Configure and manage dialer campaigns in collaboration with stakeholders’ requirements and, continuously optimize performance through rule enhancements and traffic management.
Monitor dialer performance in real time and implement Realtime adjustments to optimize dialer/campaign efficiency.
Oversee daily campaign uploads and dialer operations by analysing performance, reporting results, escalating issues as needed, and assisting in troubleshooting and resolving dialer-related issues.
Generate daily, weekly, and monthly reports using dialer-specific reporting tools.
User Management: Create and manage user roles, permissions, and access levels within the dialer system. Monitoring of capacity and allocation (jointly with team leaders or managers of the area).
Ensure compliance with the rules set out by the Direct Marketing Association and POPIA.
Share learnings across dialers to identify opportunities for improvement and implement these learnings.
Find ways to tactically maximise the output and effectiveness of Genesys as well as agent efficiency.
Key requirements and qualifications:
Must have at least 1 years’ experience in predictive dialer management.
A university diploma, preferably in Statistics, Computer Science or Informatics.
Knowledge of dialer software as well as associated telephony. Knowledge of the Genesys Dialer will be advantageous
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