Hot Jobs at Intelligent Debt Management

Key responsibilities: 

• Configure and manage dialer campaigns in collaboration with stakeholders’ requirements and, continuously optimize performance through rule enhancements and traffic management.
• Monitor dialer performance in real time and implement Realtime adjustments to optimize dialer/campaign efficiency.
• Oversee daily campaign uploads and dialer operations by analysing performance, reporting results, escalating issues as needed, and assisting in troubleshooting and resolving dialer-related issues.
• Generate daily, weekly, and monthly reports using dialer-specific reporting tools.
• User Management: Create and manage user roles, permissions, and access levels within the dialer system. Monitoring of capacity and allocation (jointly with team leaders or managers of the area).
• Ensure compliance with the rules set out by the Direct Marketing Association and POPIA.
• Share learnings across dialers to identify opportunities for improvement and implement these learnings.
• Find ways to tactically maximise the output and effectiveness of Genesys as well as agent efficiency.

 Key requirements and qualifications:

• Must have at least 1 years’ experience in predictive dialer management.
• A university diploma, preferably in Statistics, Computer Science or Informatics.
• Knowledge of dialer software as well as associated telephony. Knowledge of the Genesys Dialer will be advantageous

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Key responsibilities: 

• Configure and manage dialler campaigns in collaboration with stakeholders’ requirements and, continuously optimize performance through rule enhancements and traffic management.
• Monitor dialler performance in real time and implement Realtime adjustments to optimize dialler/campaign efficiency.
• Oversee daily campaign uploads and dialler operations by analysing performance, reporting results, escalating issues as needed, and assisting in troubleshooting and resolving dialler-related issues.
• Generate daily, weekly, and monthly reports using dialler-specific reporting tools.
• User Management: Create and manage user roles, permissions, and access levels within the dialler system. Monitoring of capacity and allocation (jointly with team leaders or managers of the area).
• Ensure compliance with the rules set out by the Direct Marketing Association and POPIA.
• Share learnings across diallers to identify opportunities for improvement and implement these learnings.
• Find ways to tactically maximise the output and effectiveness of Genesys as well as agent efficiency.

 Key requirements and qualifications:

• Must have at least 1 years’ experience in predictive dialler management.
• A university diploma, preferably in Statistics, Computer Science or Informatics.
• Knowledge of dialler software as well as associated telephony. Knowledge of the Genesys Dialler will be advantageous

go to method of application »

Key Responsibilities:

Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:

• Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
• Debt assessments.
• Affordability assessments.
• Budgeting assistance and guidance.
• Debt Counselling assessments. 

Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).

• Making outbound calls on various campaigns to promote the various Kudough benefits.
• Servicing inbound calls with opportunities to upsell once probation is complete.
• Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
• Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
• Representing the partner brand and promoting the Kudough benefit to clients.
• Personal loan, store cards and loan consolidation offers.
• Insurance benefits. 

Client Services and Retention – Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.

• Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
• Assisting the client with their customer journey to achieve their goals.
• Rendering excellent client service by identifying clients’ financial needs.
• Providing an excellent client experience.
• Upselling Kudough products and services.

Key Requirements:

• Grade 12
• Minimum 1-years sales experience
• Fair understanding of financial services industry and economy
• Ability to independently resolve client questions and queries
• Collaborate effectively with others in fast changing environment
• Strong multitasking skills and ability to work under pressure
• Strong computer literacy
• Fair understanding of Credit Bureaus
• Work experience will be advantageous

Key Competencies:

• Financial acumen
• Excellent client services skills
• Highly articulate verbal communication skills
• Fast, accurate and competent written communication skills
• High attention to detail
• Excellent time management
• Pro-active problem solving and decision-making skills
• High levels of honesty, accountability and integrity
• Ability to multitask
• Ability to work in a team and individual basis
• Target driven and goal orientated
• Lives the Kudough Values
• Passion for helping people

go to method of application »

Key Requirements:

• Grade 12
• Minimum 1-years sales experience
• Fair understanding of financial services industry and economy
• Ability to independently resolve client questions and queries
• Collaborate effectively with others in fast changing environment
• Strong multitasking skills and ability to work under pressure
• Strong computer literacy
• Fair understanding of Credit Bureaus
• Work experience will be advantageous

Key Responsibilities:

Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:

• Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
• Debt assessments.
• Affordability assessments.
• Budgeting assistance and guidance.
• Debt Counselling assessments.

Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).

• Making outbound calls on various campaigns to promote the various Kudough benefits.
• Servicing inbound calls with opportunities to upsell once probation is complete.
• Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
• Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
• Representing the partner brand and promoting the Kudough benefit to clients.
• Personal loan, store cards and loan consolidation offers.
• Insurance benefits.

Client Services and Retention – Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.

• Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
• Assisting the client with their customer journey to achieve their goals.
• Rendering excellent client service by identifying clients’ financial needs.
• Providing an excellent client experience.
• Upselling Kudough products and services.

Key Competencies:

• Financial acumen
• Excellent client services skills
• Highly articulate verbal communication skills
• Fast, accurate and competent written communication skills
• High attention to detail
• Excellent time management
• Pro-active problem solving and decision-making skills
• High levels of honesty, accountability and integrity
• Ability to multitask
• Ability to work in a team and individual basis
• Target driven and goal orientated
• Lives the Kudough Values
• Passion for helping people

go to method of application »

Role responsibilities:

PR Agency management:

• Overseeing the relationship and performance of the PR agency
• Developing and executing PR strategies to enhance brand reputation
• Managing media relations and press releases
• Participating in radio/TV interviews (if needed)

Upper funnel channel strategy:

• Developing and executing brand awareness campaigns on YouTube, Meta (Facebook/Instagram), and other relevant platforms
• Defining target audiences and creating engaging content strategies
• Analysing campaign performance and optimising for reach and impact

ATL marketing:

• Planning and executing traditional advertising campaigns (TV, radio, print, out-of-home)
• Working with creative agencies to develop compelling advertising materials
• Ensuring brand consistency across all ATL channels

Brand strategy:

• Contributing to the development and implementation of overall brand strategy
• Ensuring brand consistency across all marketing and communication activities
• Monitoring brand health and conducting market research

Budget management:

• Managing budgets for PR, digital advertising, and ATL campaigns
• Tracking expenses and ensuring efficient resource allocation

Candidate profile:

Experience:

• Proven experience in brand management, PR, and digital marketing
• Experience working with PR and other agencies
• A strong understanding of upper funnel marketing strategies
• Experience in ATL marketing (optional)
• Experience with social media platforms and YouTube

Skills:

• Excellent communication and interpersonal skills
• Strong strategic thinking and analytical abilities
• Creative and innovative mindset
• Project management and organisational skills
• Budget management experience
• Good understanding of data to measure campaign effectiveness, understand audience behaviour, and optimise strategies for improved ROI.
• Ability to communicate in multiple languages a plus

Personal qualities:

• Strategic thinker with a results-oriented approach
• Strong collaborator and team player
• Ability to work in a fast-paced environment
• Adaptable and resilient
• Proactive and self-motivated

Education:

• A bachelor's degree or diploma in marketing, communications, or a related field

go to method of application »

Responsibilities:

• Engage with relevant business stakeholders; vendors and tech teams at all levels
• Reviewing business processes to gain a true understanding of how technology is used in the business and where the gaps are
• Actively assist the business in identifying what is causing inefficiencies in their operations to get to the actual problem and solution
• Assist project managers and product owners in getting the correct business requirements and translating it for the vendors and internal dev teams
• Actively assist in understanding what business processes to automate and working with the vendors and tech teams to deliver

Requirements: 

• Great analytical, critical thinking and problem-solving abilities 
• Bachelor's degree in Business Analytics, Engineering, Computer Science or related field
• 2+ years professional experience in business analysis
• Strong organizational and communication abilities
• Good understanding of data models and data analytics

Personal Attributes: 

• Excellent negotiation skills
• Energetic & motivated
• Dependable, with strong sense of ownership and follow-through
• Act with openness, honesty, and integrity
• Very good time management skills and ability to work with minimal supervision
• Can operate in high pressure situations and can multitask without jeopardising judgement