Digital Account Manager at Potentiam Limited

Job purpose

• The Digital Account Manager acts as a positive and active team player in the Account Management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services.
•  The Digital Account Manager will seamlessly work with other team members to develop, grow and nurture positive relationships with designated customer organisations. The role is required to proactively reach out directly to all assigned customers at a regular cadence to drive new opportunities and help ensure the client experience is an excellent one.
•  The team are tasked with minimising churn, maximising renewals and expanding our footprint within our existing account base, reaffirming their position as a strategic technology partner.
• A comprehensive list of tasks and activities can be provided upon request!

Skills & Experience

• A good general understanding of IT to quickly adopt understanding of the client’s Line of Business services; Cloud & Managed Services, ERP and Data & Insights.
• Applicants will require a minimum of 1 year experience working within an IT service management capacity or related IT account management or sales role.
• Demonstrable experience of achieving monthly / quarterly / annual targets.
• Logical, methodical, and structured approach
• Results orientation, deadline driven
• Resilient and be able to respond positively to setbacks
• Effective time management
• Ability to prioritise
• Effective communication skills, both presentational and 1:1.