Digital BOS Operations Support at PricewaterhouseCoopers (PwC)

Responsibilities

Data Processing

• Confirm completeness of  data received when processing transactions
• Interrogate data against a set of business rules and identify any issues
• Liaise with engagement teams to make the necessary corrections to identified errors or inconsistencies
• Complete and document the outcome of manual controls as required for xAfrica Operations.  these may include (but are not limited to):
• Validate Risk and Independence adherence
• Validate adherence to engagement setup Business Rules
• Validate role specific access on transactions
• Validate requirements for inter territory billing
• Validate requirements for multiple debtors and other complex engagement setups.
• Validate Line of Service specific requirements ( e.g. existence a working paper file) 

Africa xBos Systems 

• Understand the end to end process and identify any inconsistencies 
• Escalate system errors and exceptions to management as soon as they occur
• Assist in performing User-Acceptance-Testing (UAT) of new and existing services and systems

Compliance

Ensure adherence to the following in processing own transactions:

• Risk, Independence and Client Data regulations
• Compliance to company and regulatory requirements
• Service Level Agreements.

System Access

• Easy Engage
• ServiceNow
• Oracle Cloud
• Salesforce
• CES
• Acceptance and Continuance (SF Risk)

 Resources and Accountabilities

Geographical span

• x- Africa

Number of direct reports 

• Not applicable

Budget (Capital/Operational Costs)

• Not applicable 

Qualification & Experience 

Requirements 

• Matric Certificate
• Reliable, with high integrity and strong work ethic.
• Ability to keep a positive attitude in a highly pressured and fast-paced environment.
• Ability to manage and process high volumes of data accurately.
• Excellent time management and multitasking abilities.
• Proficiency in data capturing and office management software (Google Suite)
• Verbal and written communication skills