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  • Posted: Oct 27, 2020
    Deadline: Not specified
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    In 2009, years ago we started a coffee business called Aquaspresso. After starting our business, we quickly realised that if you have no customers, you have no business (pretty obvious but pretty jarring); We were good on the sales side but sucked at marketing which led us to reach out to a bunch of marketing companies and in particular digital marketing ...
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    Digital Client Services/Account Manager

    Job Purpose:

    • Ability to manage and effectively deliver on multiple campaigns/projects with fast turnarounds.  
    • Able to communicate project status both internally and externally.  
    • To maintain and manage all client expectations and requirements. 
    • Monitor campaigns to ensure they achieve monthly campaign objectives.
    • To ensure excellent customer service is delivered timeously.
    • To proactively report to clients on the campaign status and feedback to the internal team.  
    • Required to manage all workflows and projects internally.   
    • Develop, maintain and grow existing client portfolio through excellent client services and relationship building.
    • Manage all communications, relevant administration, internal workflow and process requirements between client and agency.
    • Video calls with customers and email correspondence. 

    Required:

    • Excellent digital knowledge, including but not limited to social media platforms, Google Ads, campaign management, data analytics, lead generation, SEO etc.
    • Strong communication skills (Verbal and Written).
    • Strong presentation skills.
    • Excellent time and project management skills.
    • Strong admin and client services skills.
    • Must be able to multitask and manage expectations.
    • Confidence and comfortable working in a fast-paced, changing and challenging client environment.
    • 1-3 years experience in a Digital Marketing Agency.

    Method of Application

    • All CV's to be e-mailed to: recruitment@syte.co.za

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