Digital Client Services/Account Manager at Syte

Job Purpose:

• Ability to manage and effectively deliver on multiple campaigns/projects with fast turnarounds.  
• Able to communicate project status both internally and externally.  
• To maintain and manage all client expectations and requirements. 
• Monitor campaigns to ensure they achieve monthly campaign objectives.
• To ensure excellent customer service is delivered timeously.
• To proactively report to clients on the campaign status and feedback to the internal team.  
• Required to manage all workflows and projects internally.   
• Develop, maintain and grow existing client portfolio through excellent client services and relationship building.
• Manage all communications, relevant administration, internal workflow and process requirements between client and agency.
• Video calls with customers and email correspondence. 

Required:

• Excellent digital knowledge, including but not limited to social media platforms, Google Ads, campaign management, data analytics, lead generation, SEO etc.
• Strong communication skills (Verbal and Written).
• Strong presentation skills.
• Excellent time and project management skills.
• Strong admin and client services skills.
• Must be able to multitask and manage expectations.
• Confidence and comfortable working in a fast-paced, changing and challenging client environment.
• 1-3 years experience in a Digital Marketing Agency.