Digital Performance Analyst at Telesure Investment Holdings (TIH)

Job Purpose

• Measure, analyse and interpret digital analytics and digital performance activities. Ensure data is accurate and significant and provide analysis and reporting on actionable insight to assist in the identification and implementation of specific solutions within the business.

Responsibilities

Data Collection & Analysis

• Analyse all digital metrics/performance (online quoting, claims and amendments
• including but not limited to: Dashboards, Google Analytics, Sales Funnels (GM,
• QlikView) etc. In order to make inferences for decision making.

Insights and Reporting

• Contribute to the design and creation of reporting strategies, templates, dashboards, scorecards, and metrics. Write detailed reports to identify, troubleshoot and interpret data patterns and trends. Translate those insights into actionable recommendations and present the reports and data to management.
• Oversee the maintenance and accuracy of the digital scorecard, ensuring relevant parties are accountable for their performance metrics. Identify trends
• and risk areas, and prepare monthly divisional reports to track progress and inform strategic decisions. Create detailed and actionable reports that summarise analysis findings and provide recommendations. Design and develop dashboards to provide real-time data insights and facilitate decision-making.

Data and Analytics Strategy

• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.

Data Management

• Use data management systems to deliver prescribed outcomes and perform implementation of AB tests. Work with the user researcher to test new developments and monitor the performance of digital changes.

Stakeholder Engagement

• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available, i.e. Board Reporting and CEO Reports.

Continuous Improvement

• Continuously evaluate and improve data collection and analysis processes to enhance efficiency and accuracy. Keep abreast of the latest trends, tools, and
• best practices in data analytics and incorporate them into the workflow

Data-driven Product and Service Improvement

• Support data-driven analysis to identify opportunities for product/service improvement.

Compliance

• Ensure compliance with Data Privacy and Protection Guidelines. Deliver on TCF principles in alignment with regulatory requirements.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Degree that is Business Related (Essential); Statistics or Analytics Related Degree/ Web Development/ CMS training (Advantageous)  (Required)

Experience

• 1 to 3 years experience in a Digital role with a key focus on analytics (Essential)