Digital Sales Lead - Service Migration at Nedbank

Job Purpose

• We are looking for 3 Digital Sales Lead. In this role you will be responsible for planning daily targets and sales volumes, value budgets and KPIs associated with the Digital Channel Acquisition strategy. The Digital Sales Lead will assume responsibility for the following areas respectively

Service Migration: Digital Service migration targets and opportunities in the portfolio.

• Online Banking: Digital sales targets in the portfolio
• Digital CVP: Digital CVPs and opportunities in the portfolio
   

You will be required to work with a digital commercial squad to execute the digital sales strategy for the portfolio. Collectively the Squad track and manage the funnel to achieve digital targets as prescribed in the nWOW framework.

Job Responsibilities

• Responsible for daily planning and reporting against the Dc Squad objectives – ultimately responsible for the Squad performance and wellbeing.
• Preparing for and managing all rituals in of the Squad
• Work with the Squad to develop of Digital Sales Strategy for the Portfolio
• Assume responsibility of the Service Targets in their portfolio of digital sales (to be fulfilled in all the Nedbank Channels)
• Track and Manage the funnel to achieve digital targets
• Approve and manage all internal and external campaigns (Own channels and paid for media with Group)
• Ensure all Customer Journeys are mapped and tracked.
• Work with the Cx team to attract customers to the sales channels using a Digital and Direct marketing plan
• Setting up sales and funnel targets with the marketing team
• Managing the daily targets and activation channels (Where applicable)
• Ensuring all tagging and tracking is built on Adobe
• Report and action shortfalls
• Ensure close alignment and interlock with other sales/service channels
• Marketing and Brand to maximise the effectiveness of the channel.
• Responsible for the brand experience in Digital Sales channels to ensure client-centric design and experiences.
• Ensuring content and function is kept up to date with relevant information supporting product sales. The site experience is functioning as it should be, and information is correct/ update to date.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 years Digital Sales experience

Technical Professional Knowledge

• Commercial & functional management of digital sales
• Experience in the multi-channel sales environment
• Consumer marketing
• Passion for digital and technology
• Digital customer experience / Online sales experience
• Strategic and financial competence
• Great stakeholder manager
• Customer lifecycle management
• Customer-Centric Design Experience
• High level of initiative and enthusiasm
• Excellent communication skills
• Planning and organisation skills