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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Manage daily activities of direct reports by monitoring the staff output.
- Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years practical Credit experience
Type of Exposure
- Working with a group and individually to identify alternative solutions to a problem
- Analysing situations or data that requires an in depth evaluation of multiple factors
- Analysing and interpreting qualitative and quantitative data
- Interacting various levels of management
- Managing conflict situations.
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase clients understanding
- Preparing and delivering presentations.
- Providing professional advice/opinion
Technical / Professional Knowledge
Banking knowledge
- Banking procedures
- Business Acumen
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
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Job Purpose
- To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
- Utilize resources by adhering to standards; policies and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channelsEsnure work are delivered accordong to; relevant technical standards Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
- Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
- Govern population of datamart and metadata repository by complying to standards; systems; processes and procedures.
- Support business units by providing consulting services that deliversdata and information relevant to their business
- Contribute to internal and external information sharing sessions byattending formal and informal meetings.
- Manage vendor relationship interactionsby conforming to vendor managementoffice guidelines and principles.
- Ensure customer needs are met through regular customer feedback sessions
Minimum Experience Level
- 10 years relevant experience of which 5-7 years experience is in a data management /business role
- 6 Months experience in Unsecured Lending Data
- 5 to 7 Microsoft SQL, SSIS, SSRS?
- 5 to 7 experience in Server Management/Monitoring (Database/File/Logs)?
- Qualifications NQF Level
- Matric / Senior Certificate / Matric
- Advanced Diplomas/National 1st Degrees
- Degree in Information Technology or Business Management, Mathematical/Statistics
Essential Certifications
- Data Management (DAMA) Certification, Certification/formal training in relevant technology
- Type of Exposure
- Built and maintained stakeholder relationships
- Client and Relationship Results
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Manage internal process
- Managed Relationships
- Managed Self
- Supported Transformation, Change and continued Improvement
Technical / Professional Knowledge
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Microsoft SQL Server Management Studio
- Microsoft SQL Server Integration Services
- Microsoft Visual Studio
Behavioural Competencies
- Coaching
- Communication
- Initiating Action
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
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Job Purpose
- To consult on and advise the business area regarding relevant domestic and international legislation; compliance and governance to ensure abidance to relevant codes; regulations and rules thereby minimising risk to and protecting the reputation of Nedbank.
Job Responsibilities
- Advise business on best practice for compliance by ensuring the business is educated on the compliance culture and by creating awareness around compliance implication of daily duties.
- Ensure compliance standards are met and risks are mitigated. Identify, define and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks.
- Conduct compliance risk and control assessments (CRA's).
- Test whether the business control is effective and adequate and ensure that business policies contain the right content addressing legislative requirements.
- Engage with stakeholders on findings of compliance risk and control assessments.
- Ensure that compliance risk is adequately addressed.
- Mitigate risk and applicability to business.
- Advise business of changes and identify potential impact of these changes on the business.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Influence the enhancement of business processes and methodologies.
- Enable management to make informed decisions and prevent compliance breeches.
- Prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
- Address compliance risk.
- Ensure that stakeholder relationships are effectively managed.
- Promote and facilitate cross Cluster engagement, manage and improve business efficiencies.
- Ensure awareness of business compliance status.
- Ensure upskilling and effective handover to relevant responsible person.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
- Manage performance through training, development and addressing poor performance via HR channels.
- Educate self regarding business, through engagement, meetings, procedures and policy awareness.
- Support the central function by assisting in developing of policies, procedures, frameworks and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation.
- Define governance frameworks and ensure good governance practice.
- Assess committees adherence to the governance requirements.
- Ensure business committees operate according to required business governance standards through regular engagement.
People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Bachelor of Commerce: Risk Management , Advanced Diplomas/National 1st Degrees
Essential Certifications
- Compliance Institute of South Africa preferred
Preferred Certifications
Type of Exposure
- Conducting root cause analysis
- Analysing and interpreting quantitative and qualitative data
- Developing ways to minimize risks
- Drafting reports
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase clients understanding
- Analysing and Comparing two or more sets of information
- Interpretation of legislation
- Analysing/impact
- Managing multiple projects
Minimum Experience Level
- 8-10 years in a senior compliance/risk/governance role
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Industry trends
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
- Banking knowledge
Behavioural Competencies
- Adaptability
- Communication
- Building partnerships
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
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Job Purpose
- To provide specialist advice and guidance on financial performance and accounting practises required to ensure the clusters' compliance and adherence to financial reporting and meeting set financial targets.
Job Responsibilities
- Provide a financial decision support to business leaders through regular engagements with relevant line management and teams
- Daily cooperation with cluster line management and business teams on different levels of the organizational structure through consultations and resolution of financial queries
- Provide meaningful recommendations, explanations and highlight areas of concerns or anomalies by analysing and interrogating financial information.
- Deliver regular financial reports to functional teams by adhering to the set financial timetable
Understand and meet stakeholders requirements through ongoing engagement.
- Acting as a subject matter expert by actively participating in the design, preparation and supervision of the financial performance of the relevant business units
- Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
- Cooperate with internal and external auditors by supplying the required financial information timeously
Advise and assist business units to comply with set Financial targets and relevant regulatory financial frameworks
- Evaluates financial statements and set appropriate guidelines and procedures to ensures regulatory compliance
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to guidelines, policies, procedures and governance requirements.
Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with functional teams and relevant stakeholders during formal and informal interaction.
- Obtain buy-in for developing new or enhanced processes (e.g. operational processes) that will improve the functioning of business units businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom Degree (Accounting)
- CA (SA)
Type of Exposure
- Writing business proposals Excellent verbal and written communications" "Working with a group to identify alternative solutions to a problem
- Checking accuracy of reports and rec
- Managing conflict situations
- Drafting reports
- Sharing information in different ways to increase internal stakeholders understanding
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Analysing and Comparing two or more sets of information
- Managing customer expectations
- Communicating internally
- Tracking cost against a budget Capturing data
- Tracking cost against a budget
- Interacting with diverse people
- Interacting with external customers
- Working in a fast passed environment
- Working in a team
- Working with spreadsheets
Minimum Experience Level
- 5 years in financial management preferably in the financial services industry.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Microsoft Excel
- Microsoft Powerpoint
- Nedbank culture
- Cluster Specific Operational Knowledge
- Relevant Nedbank Human Resources policies and practices
- Relevant Nedbank policies and procedures
Behavioural Competencies
- Planning and Organizing
- Quality Orientation
- Decision Making
- Communication
- Building Partnerships
- Earning Trust
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Job Purpose
- Development and maintenance of Data Integration jobs required for the CIB Line of Business Mart based on requirements from business users.
Job Responsibilities
- Conduct research by undertaking and documenting feasibility and impact study.
- Create a proposed solution based on the Business Requirements Definition (BRD) to produce a High Level Design (HLD).
- Deliver final solution by obtaining customer acceptance and sign off.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients.
- Build collaborative relationships by assisting clients with resolutions of technical issues.
- Adhere to the customer engagement model by training and communicating new or changed solutions.
- Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).
- Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).
- Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.
- Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.
- Explain the design to the front and back end developers by facilitating technical sessions.
- Produce report/ dashboard specification document by engaging with client and developers.
- Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.
- Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Preferred Qualification
- 3 year equivalent IT Bachelors Degree
- Essential Certifications
- Data Management (DAMA) Certification, Certification/formal training in relevant technology
Preferred Certifications
Minimum Experience Level
- 8 years relevant experience of which 3-5 years experience is in a data management /business role
- 8+ years experience in IT and BI environment
Type of Exposure
- Built and maintained stakeholder relationships
- Client and Relationship Results
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Manage internal process
- Managed Relationships
- Managed Self
- Supported Transformation, Change and continued Improvement
Technical / Professional Knowledge
- SAS (Base, DI Studio, Enterprise Guide, Visual Analytics)
- PostgreSQL
- Control-M
- Ab Initio (GDE, ExpressIT, AquireIT, MetadataHub)
- Netezza (Aginity)
- Denodo (VDP)
- Administrative procedures and systems
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
Behavioural Competencies
- Coaching
- Communication
- Initiating Action
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Employment Equity Statement
- Preference will be given to underrepresented groups
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Job Purpose
- To apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects. To recommend solutions that enable the organisation to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups. The senior BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations.
Job Responsibilities
- Collaborate with stakeholders by managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions. Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals. Define business objectives, processes and requirements. Build, sustain and leverage relationships with persons within and outside area of immediate responsibility when gathering, validating and approving requirements. Manage client and stakeholder expectations. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify opportunities to improve or enhance processes. Add value to Nedbank by supporting the implementation of new processes, policies and systems. Deliver systems, products and projects by applying the standard Nedbank Business Analysis (BA) methodology. Deliver project results cost effectively on time and within risk parameters. Ensure improved results. Plan and monitor business analysis activities, communication approach, requirements management and analysis performance. Conduct and document requirements elicitation through the application of brainstorming, prototyping, etc Ensure work is completed to plan. Analyse and document the enterprise. Prepare business cases. Justify the investment for business initiative. Comply with risk standards - monitoring and take correcting if necessary. Deliver required output by ensuring work obstacles and problems are managed effectively. Assess and validate solutions and requirements. Support the achievement of the business strategy, objectives and values. Ensure knowledge management by sharing knowledge and industry trends with team. Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses. Ensure team success. Actively promote and contribute to the organisation's Business Analysis (BA) Centre of Excellence in defining the BA practices for the organisation.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree in Information Systems
Essential Certifications
- Relevant qualification in Business Analysis from one of the IIBA™ Endorsed Education Providers contributing towards future certification.
- Preferred Certifications
- Business Analysis capability
Minimum Experience Level
- 5+ years practical experience of the business analysis discipline
- 3 - 6 years experience in Business Modeling using Industry Standard
- 5+ years experience in Document Writting
- 3 - 6 years experience in Systems Testing
- Basic software development experience (beneficial)
Type of Exposure
- Built and maintained stakeholder relationships
- Developed and Implemented Communications Strategy
- Manage internal process
- Managed Process Results
- Managed Self and Team
- Supported Transformation, Change and continued Improvement
- Co-Ordinating testing / assessment activities between candidates and third party vendors
- Analysing (DR testing requirement )
- Developing testing and evaluation procedures for employee selection or promotion processes Drafting documents (e.g.; memorandum; employee policies)
- Networks; Testing; programming; tools administration ; SDLC
- Testing of software solutions
Technical / Professional Knowledge
- Industry trends
- Principles of project management
- Research methodology
- Cluster Specific Operational Knowledge
- Information Technology concepts
- Object Orientation (Devlopers)
- Usability and GUI techniques
- Problem solving skills
- Modelling (ARIS /UML)
- End -to End Innovation Lifecycle Method
- BA Body Of Knowledge
- Risk And Security Practice
Behavioural Competencies
- Decision Making
- Building partnerships
- Emotional Intelligence Essentials
- High-Impact Communication
- Quality Orientation
Technical/Professional Knowledge and Skills
- Compelling Communication
- Managing Work
- Technology Savvy
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Job Purpose
- To provide administrative services to clients by attending to client investment & banking needs, whilst meeting internal processes and risk requirements, to achieve Nedbank’s strategic focus to become a client-centric bank.
Job Responsibilities
- Monitor and adhere to Nedbank operational processes, procedures, policies, standards and risk requirements.
- Maintaining, growing and improving Nedbank to Win in 2021 by attending to client service requests.
- Facilitate all client activities to meet regulatory requirements.
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
- Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.
- Monitor internal processesby reporting on the effectiveness thereof.
- Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.
- Utilize resources by adhering to Nedbank policies; procedures and standards.
- Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
- Manage risk by following authentication process and complying with regulatory standards.
- Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Minimum Experience Level
- 3-5 years experience in a client relationship role in financial industry
Preferred Experience
- Investment Administration & Regulatory Operations (FICA/FATCA/CRS/EDD)
Investment System Knowldge (CIA/BDA/PWM/Stockbroking Portal)
- Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing skills
- Relevant regulatory knowledge
Behavioural Competencies
- Building Customer Loyalty
- Initiating Action
- Applied Learning
- Communication
Technical/Professional Knowledge and Skills
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Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
FAIS Affected
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.
Minimum Experience Level
- 2-3 years working experience as a Telebroker/Sales Consultant within the Short Term Insurance space dealing with Commercial Lines in the Banking/Financial Services Industry.
Technical / Professional Knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Nedbank culture
- Cluster Specific Operational Knowledge
- Banking knowledge
- Behavioural Competencies
- Continuous Learning
- Energy
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- To monitor and report in terms of Collective Investment Schemes and Pension Funds and all subordinate legislation.Interact and build relationships with the Financial Sector Conduct Authority (FSCA), Association of Savings and Investments in South Africa (ASISA), other Trustees and Management Companies (Clients).
Job Responsibilities
- Client Relationship Management
- Advise management and Clients on all compliance and regulatory matters
- Analyse new legislation and provide comments to the relevant parties
- Analyse Hedge Fund Risk reports
- Developing, implementing and maintaining compliance rule books
- Breach management in terms of identification, reporting and ensuring resolution of breaches and other compliance and regulatory issues
- Reporting to key stakeholders
- Maintain processes and procedures
- Representation at Industry Forums
- Knowledge sharing with team members
- Involvement in Sales and Presentations to prospective clients and industry training courses
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B.Com (Hons) Investment Management
Minimum Experience Level
- 2 - 5 years’ experience in Customer Service, Regulatory Compliance and/or Financial Markets
- 2 - 5 years’ experience with Collective Investment Schemes Compliance Monitoring
Type of Exposure
- Communicating job requirements and performance standards to others
- Checking performance data to measure employee performance
- Investigating and reviewing processes to improve client satisfaction
- Enforcing disciplinary actions against employees
- Coaching and mentoring of others
- Assuming a key leadership role
- Providing constructive feedback to employees
- Recruiting and staffing
- Managing business risks
- Technical / Professional Knowledge
- Financial Accounting Principles
- Change management
- Principles of project management
- Business administration and management
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client service management
- Diversity management
Behavioural Competencies
- Customer Focus
- Communication
- Earning Trust
- Coaching
- Delegation and Empowerment
- Building Partnerships
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Job Purpose
- To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.
Job Responsibilities
- Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information
- Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives
- Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items
- Compile Financial statements by complying with IFRS and relevant regulatory frameworks
- Comply with relevant legislation by reviewing and submitting statutory returns timeously
- Consolidate financial reports and make value added recommendations by using information from various sources
- Understand and meet stakeholders’ requirements through ongoing engagement
- Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies
- Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team
- Meet deadlines and targets through prioritising effectively, planning and communicating
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow
- Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training
- Achieve business objectives within a specific timeframe by scheduling and coordinating activities and identifying appropriate resources to perform these activities
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
- Data quality management by monitoring and improving the quality of data used for reporting. Including the refinement of month end processes and protocols including timing, and standards of data quality and delivery
- Management and compilation of Annual Financial Statements
- Effective management of relationship of audit functions, internal and external
- Ensure reliable and accurate information is provided to SARB and SARS
- Efficient delivery of data to Group finance and Cluster finance teams
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Type of Exposure
- Conducting root cause analysis
- Developing ways to minimize risks
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase internal stakeholders understanding
- Brainstorming ways of improving a product or situation
- Challenging the status quo with a view to improve people's understanding of issues
- Managing team dynamics
- Writing business proposals
- Identifying trends
Minimum Experience Level
- 5 years in financial management preferably in the financial services industry and 2 years managing others.
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Remuneration policies and principles
- Research methodology
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Communication
- Decision Making
- Planning and Organizing
- Quality Orientation
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Job Purpose
- To deal with and influence the more strategic and tactical aspects of discovering; validating; documenting; and communicatingbusiness-process-related knowledge through modelling; simulating and analysing current and future states. Focus is on complexbusiness outcomes and technical aspects; in line with the business strategy.
Job Responsibilities
- Present recommendations on the Business process best practices, industry standards and the application of enabling technologies to process designs and solutions.
- Define/Scope/Estimate/Design efforts for business process improvement initiatives or projects to deliver an optimal business and functional alignment to the Strategic framework.
- Apply process improvement and reengineering methodologies and principles using best practices (i.e. Lean Six Sigma, CEM, Metrics, Goal Alignment, etc.)
- Ensures all changes to processes are reflected in the repository of process documentation (ARIS).
- Contribute to the design/modelling of organization-wide process projects impacting business units in Corporate and Investment Banking
- Work closely with Senior Management, Executives, Business users, Designers, Developers, Vendors, Testing and Training teams, as part of projects squads to deliver end-to-end process artefacts.
- Assess current business processes, functional procedures, and business rules from technical specification documents
- Design and document process solutions or Business Cases, including the design of functional and non-functional requirements with evidence of process improvements that enable the implementation of the business Strategy by breaking it down into targets and obtaining approval of plan from relevant Strategic committees such as EXCO; ERCO; BUCC; OPCOM etc.
- Knowledge of process designs into automation enablers such as Business Activity Monitoring, workflow and BPM solutions and content management tools and performing testing throughout all project phases is preferred
- Ensure business processes and systems are functioning by identifying and documenting and mitigating risks.
- Work with business process owners and technology partners to establish and maintain excellent working relationships and promote team services and capabilities across clusters
- Ability to conduct process simulations and demos
- Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
- Achieve business Strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
- Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets; by contributing to an environment where diversity is valued.
- Improve work processes; productivity and reduce costs by offering innovative ideas and input to Group Risk and/or stakeholders and through soliciting input from managers and colleagues.
- Ability to mentor and coach staff on industry best practices and manage staff on projects.
- Mitigate risks by providing the business with relevant information; guidance and advice based on regulatory standards; compliance and audit findings.
- Evaluate and analyse area audit findings and management improvement comments; by assessing whether actions will result in improvement and by making recommendations.
- Meet financial objectives by containing costs.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree in Business, Industrial/Management Engineering, or IT related field.
Preferred Certifications
- Scaled Agile Framework (SAFe)
- Process Excellence
- Client Centric Design
- Type of Exposure
- Built and maintained stakeholder relationships
- Completed Reports and Achieved Budgets
- Developed and Implemented Communications Strategy
- Improved transformation and culture
- Manage internal process
- Managed Transformation & Innovation
- Managed Relationships
- Managed Self and Team
Minimum Experience Level
- 10+ years relevant Process experience with evidence of working on process automation and process improvement initiatives and projects
Technical / Professional Knowledge
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Facilitation techniques
- Presentation Skills
- System Development Life cycle(SDLC)
- Functions Specific Policies Procedures and system Knowledge
- Modelling-EPC/BPMN/UML
- Process Design
- Process Measurements
- Analysis
- Business writing skills
Behavioural Competencies
- Adaptability
- Continuous Learning
- Innovation
- Continuous Improvement
- Planning and Organizing
- Technical/Professional Knowledge and Skills
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Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
FAIS Affected
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.
Minimum Experience Level
- 3-5 years working experience as a Telebroker/Sales Consultant within the Short Term Insurance space dealing with Personal Lines in the Banking/Financial Services Industry.
Technical / Professional Knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Nedbank culture
- Cluster Specific Operational Knowledge
- Banking knowledge
Behavioural Competencies
- Continuous Learning
- Energy
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- We are looking for 3 Digital Sales Lead. In this role you will be responsible for planning daily targets and sales volumes, value budgets and KPIs associated with the Digital Channel Acquisition strategy. The Digital Sales Lead will assume responsibility for the following areas respectively
Service Migration: Digital Service migration targets and opportunities in the portfolio.
- Online Banking: Digital sales targets in the portfolio
- Digital CVP: Digital CVPs and opportunities in the portfolio
You will be required to work with a digital commercial squad to execute the digital sales strategy for the portfolio. Collectively the Squad track and manage the funnel to achieve digital targets as prescribed in the nWOW framework.
Job Responsibilities
- Responsible for daily planning and reporting against the Dc Squad objectives – ultimately responsible for the Squad performance and wellbeing.
- Preparing for and managing all rituals in of the Squad
- Work with the Squad to develop of Digital Sales Strategy for the Portfolio
- Assume responsibility of the Service Targets in their portfolio of digital sales (to be fulfilled in all the Nedbank Channels)
- Track and Manage the funnel to achieve digital targets
- Approve and manage all internal and external campaigns (Own channels and paid for media with Group)
- Ensure all Customer Journeys are mapped and tracked.
- Work with the Cx team to attract customers to the sales channels using a Digital and Direct marketing plan
- Setting up sales and funnel targets with the marketing team
- Managing the daily targets and activation channels (Where applicable)
- Ensuring all tagging and tracking is built on Adobe
- Report and action shortfalls
- Ensure close alignment and interlock with other sales/service channels
- Marketing and Brand to maximise the effectiveness of the channel.
- Responsible for the brand experience in Digital Sales channels to ensure client-centric design and experiences.
- Ensuring content and function is kept up to date with relevant information supporting product sales. The site experience is functioning as it should be, and information is correct/ update to date.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 3 years Digital Sales experience
Technical Professional Knowledge
- Commercial & functional management of digital sales
- Experience in the multi-channel sales environment
- Consumer marketing
- Passion for digital and technology
- Digital customer experience / Online sales experience
- Strategic and financial competence
- Great stakeholder manager
- Customer lifecycle management
- Customer-Centric Design Experience
- High level of initiative and enthusiasm
- Excellent communication skills
- Planning and organisation skills
Method of Application
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