Director of Organizational Effectiveness (Location Agnostic) at MFS Africa

Description

MFS Africa is the leading digital payments platform in Africa, enabling low-cost payments across the continent. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to African consumers and businesses. MFS Africa connects over 320 million mobile money users across Africa through its platform, which enables cross-border payment for mobile money networks, banks, money transfer operators, and large corporates.

As a fintech company, we strive towards elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to simplify, care, and be revolutionary. We pride ourselves on world-class operations and a distributed team. Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, and Port-Louis, and many employees work remotely from locations where we do not have offices. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, and FCA in the UK.

The MFS Africa team has doubled in the past year and continues to grow rapidly. Our people are talented, curious, and the reason our company does exceptional things. Excellence in nurturing our people and their passions is foundational to our success as a business.

The Role

We are recruiting a Director of Organizational Effectiveness (DOE) to join the people operations (PepOps) team cultivating our diverse global talent pool. As a core member of the PepOps team, this individual will work closely with the Chief People Officer to execute the PepOps strategy and deliver an outstanding performance management practice across the group.

We are seeking candidates with 5-7 years of experience working at a senior level with people, operations, and performance management systems. The successful candidate will have extensive visibility across the business and ways of working in the first two years. They will be comfortable strategizing collaboratively and executing independently while cultivating buy-in from internal and external stakeholders. This is a growth role, intended to develop senior leadership talent with deep knowledge of the business and an internal, flexible, cross-departmental promotion track.

Strong location preference is one of our offices, however, this may be negotiable within time zone.

Requirements

Responsibilities

• Systematically define, model, measure, analyze, and benchmark people performance metrics

• Drive established performance management annual cycle (adaptive management of ongoing process) measuring, analyzing, and reporting on PepOps metrics for internal and external stakeholders

• Conduct performance management self-audit, including KPI mapping, gap analysis, and alignment

• Identify, simplify, and communicate critical dependencies within the business to map and support effective SLAs

• Remuneration and pay scale benchmarking to industry, including defining a rigorous methodology accounting for market variability

• Execute and report independently on cross functional initiatives

• Collaborate with multiple stakeholders to perform other duties as needed in collaboration with the Chief People Officer

• Promote and model MFS Africa’s core values to simplify, care, and be revolutionary

Skills

• Powerful internal compass oriented to authenticity & humility, able to handle confidential and sensitive information with discretion

• Systematic and data-driven, with attention to detail and accuracy, adept at simplifying complex data and analyses

• Strong written and verbal cross-cultural communicator

• Collaborative, strategic, and diplomatic, able to build relationships quickly and understand the perspective of others

• Proactive and adaptable, with the willingness to learn and take on new challenges without prior experience

Qualifications and Experience

• 5-7 years of experience in people operations and performance management

• Proven track record of developing and executing cross-functional global initiatives

• Experience working in emerging markets, fin/tech, and/or corporate environments a plus

Benefits

• We are a diverse and inclusive work environment maintaining full gender parity, with 28+ nationalities represented and 20+ languages spoken

• We continually strive to build a culture of care and performance in equilibrium

• We operate a flexible remote working and unlimited leave policy

• We offer flexible benefits and competitive remuneration packages

• We prioritize the overall well-being of our staff through initiatives aimed at ensuring they reach their full potential in a supportive environment

• We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do

• We are the cutting edge of fintech in Africa