Disability Claims Manager - Cape Town at Momentum Metropolitan Holdings Limited

Requirements

• At least 3-5 years Disability Management experience.
• BOT (Bachelor of Arts Occupational Therapy) / BSc. Occupational Therapy / BSc Physiotherapy.
• Minimum 1 year work assessment and/or adult rehabilitation experience.
• Understanding and knowledge of the Group Insurance Industry.

Duties & Responsibilities

• Assisting team members with presentation to new clients
• Liaising with internal teams in FundsAtWork and Group Insurance as well as the greater Momentum Metropolitan Holdings Group.
• Build and maintain relationships with external clients such as medical practitioners, organized labour, board of trustees and intermediaries etc.
• Ensure effective claims management service delivery and support.
• Managing of the claims management information system, i.e. data integrity.
• Adhere to organisational best practice, compliance and legislative requirements.
• Plan processes and services, schedule and co-ordinate to achieve efficiency and quality standards.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Drive day to day deliverables of team; ensuring quality and ensuring meeting of standards.
• Monthly feedback sessions with all team members.
• Strong focus on development and training.
• Strong focus on business process improvement
• Workflow / workload monitoring.
• Adhering to performance excellence principles.
• Performance Excellence – draft and report team member performance.
• Participate in the induction of new staff members.
• Participate and lead strategic projects.

Competencies

• Good interactive skills.
• Presentation and facilitation skills.
• Assertive communication skills.
• Good problem solving and analytical skills.
• Ability to work under pressure and excellent time management skills.
• Self-driven and motivated.
• Leads by positive example.
• Multitasking skills.
• Negotiation and mediation skills.
• Living the MM values.