Dispatch Clerk at Helderberg Personnel

• The successful candidate will be responsible for managing the distribution of goods within the warehouse, ensuring accurate and timely delivery to various departments or customers

 Requirements

• 2-3 years working experience in a logistics, customer service, or dispatch-related role
• Excellent verbal and written communication skills
• Ability to track shipments and resolve delivery delays
• Maintain accurate inventory records
• Collaborative team player with a positive attitude
• Problem-solving skills
• Willingness to learn and grow within the role
• Capable of working independently and taking initiative
• Dependable, punctual, and committed to safety standards

Duties will include, but not limited to:

Receiving/Shipments

• Receive and inspect incoming deliveries from suppliers or couriers.
• Verify the quantity and condition of goods against purchase orders and delivery notes.

Documentation and Record Keeping

• Accurately complete receiving paperwork and system entries.
• Report and document any discrepancies (e.g., shortages, overages, damaged goods).

Quality Control

•  Inspect items for damage, defects or items not up to specification.
• Ensure that products meet quality and safety standards.

Inventory Management Support

• Tag and label incoming goods for identification and tracking.
• Assist with stock counting activities.
• Move received goods to appropriate storage areas.
• Maintain a clean, organized, and safe dispatch and receiving area.
• Check stock availability before dispatch.
• Work with the warehouse team to ensure items are ready for loading.

Coordination and Communication

• Communicate with suppliers, couriers, and internal departments regarding received goods.
• Notify procurement and stock controller of any issues.
• Answer queries from customers regarding deliveries.
• Provide couriers with correct instructions and waybills.

Compliance and Safety

• Follow company procedures for handling fragile stock.
• Adhere to health and safety regulations and use equipment safely.
• Ensure that goods are packed and loaded safely and according to regulations.
• Comply with company procedures and legal requirements related to transportation and dispatch.

Returns Handling

• Coordinate the return of incorrect or damaged goods to suppliers (GRN).
• Complete return documentation accurately.
• Notify internal departments on status.

Order Processing

• Review and verify shipping documents (invoices, delivery notes, packing lists).
• Prepare dispatch documentation accurately and on time.
• Provide email communication feedback to storeman/stock controller and procurement.

Scheduling

• Schedule and coordinate deliveries and collections with couriers.
• Communicate with drivers, warehouse staff, and customers to ensure timely dispatch and delivery.

Tracking and Monitoring

• Track the movement of shipments and ensure on-time delivery.
• Update internal systems with delivery and dispatch status.

Record Keeping

• Maintain accurate dispatch logs and records for audit and tracking purposes.
• File and archive delivery documentation.

Ad Hoc Duties

• Assist with general warehouse tasks when required.
• Participate in stock take and audits.
• Help with packaging, labeling, or reworking of goods.
• Perform basic maintenance or cleaning tasks in the warehouse.
• Attend training sessions or meetings as needed

Closing Date:  2025-12-05