Distribution Centre General Manager at Pedros Flame Grilled Chicken

Job Description

• The Distribution Centre General Manager is accountable for the overall strategic, operational, financial and people performance of the assigned Distribution Centre, ensuring reliable, efficient and cost-effective supply to the Group's corporate and franchise stores.
• The role provides leadership across the full Distribution Centre value chain, including Receiving, Production, Warehouse, Inventory, Logistics, Dispatch, Food Safety, Quality and operational support functions, while ensuring stock integrity, cold-chain compliance, service excellence and adherence to company standards.
• The DC General Manager translates the National Distribution Centre strategy into effective site-level execution, ensuring the Distribution Centre has the capability, capacity, leadership and operating discipline required to support current demand and continued Group growth.

Responsibilities : 

Distribution Centre Leadership & End-to-End Operational Performance

• Provide overall leadership and accountability for the performance of the Distribution Centre.
• Ensure effective execution across Receiving, Production, Warehouse, Inventory, Logistics and Dispatch functions.
• Translate national DC strategy, standards and operating requirements into site-level plans and execution.
• Ensure operational processes, SOPs and controls are implemented consistently across all departments.
• Monitor productivity, capacity, service performance and operational risks.
• Resolve cross-functional bottlenecks affecting product flow and store service.
• Ensure Production and Dispatch activities are optimised for efficiency, accuracy and quality.

Inventory Management, Stock Integrity & Loss Control

• Maintain overall accountability for stock held within the Distribution Centre.
• Ensure effective stock-counting, cycle-counting and stock-take processes.
• Investigate significant stock variances and ensure corrective action is implemented.
• Maintain strong controls over poultry, finished product, consumables and other QSR-related inventory.
• Manage shrinkage, damages, expiry, spoilage and stock losses.
• Ensure appropriate inventory governance and stock movement controls across Receiving, Production and Warehouse functions.

Production, Food Safety, Quality & Cold-Chain Performance

• Ensure poultry processing, preparation, batching and packing activities meet required product specifications.
• Ensure Production achieves required output, quality and efficiency standards.
• Maintain cold-chain integrity for chilled and frozen products throughout DC operations.
• Ensure appropriate food safety, hygiene, HACCP and quality standards are implemented and maintained.
• Minimise spoilage, contamination and product loss.
• Ensure appropriate quality control systems are maintained for chicken, sauces, marinades and other relevant products.
• Ensure audit findings and non-conformances are corrected within required timelines.

Logistics, Transport & Store Service Performance

• Ensure reliable and timely delivery of stock to stores.
• Monitor delivery schedules, route performance and OTIF service levels.
• Ensure Distribution Centre and Logistics teams maintain effective dispatch readiness.
• Work with Logistics leadership to optimise fleet utilisation, routing and transport efficiency.
• Ensure store deliveries are completed accurately and in full to minimise service disruption.
• Resolve significant delivery, route and customer service issues.
• Maintain strong cold-chain controls through the dispatch and transport process.

People Leadership & Organisational Capability

• Build and lead a high-performance Distribution Centre management team.
• Ensure appropriately skilled leadership is in place across all critical operational functions.•
• Drive performance management, coaching, training and employee development.
• Ensure appropriate workforce planning, shift structures and staffing levels.
• Build succession and talent pipelines for critical management and operational roles.
• Promote accountability, teamwork, employee engagement and operational discipline.
• Ensure people matters are managed in partnership with Human Resources and in line with company policy.

Financial Management, Cost Control & Commercial Performance

• Manage Distribution Centre operating costs and performance against approved budgets.
• Monitor key financial and operational cost indicators.
• Identify opportunities to reduce unnecessary operating costs and inefficiencies.
• Monitor waste, stock loss, labour utilisation and transport-related costs.
• Support product costing and cost optimisation initiatives.
• Evaluate operational expenditure and capital requirements and submit recommendations to the National General Manager – DCs.
• Ensure financial controls support sustainable DC performance.

Stakeholder Management, Governance, Reporting & Continuous Improvement

• Maintain effective working relationships with internal departments, suppliers, franchisees and store management.
• Ensure monthly operational, people, inventory, maintenance and financial reports are accurate and submitted on time.
• Ensure compliance with Group policies, regulatory requirements and national DC standards.
• Maintain effective security controls to protect employees, stock and company assets.•
• Drive continuous improvement and process optimisation across all DC departments.
• Identify opportunities for automation, technology and improved ways of working.
• Drive waste reduction and sustainable operational practices.

Requirements : 

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Operations Management or related field.
• Minimum 5–7 years' experience in Distribution Centre, warehouse, logistics or related operations.
• Minimum 3–5 years in a senior management role.
• Proven experience managing large-scale warehouse or Distribution Centre operations.
• Experience managing multi-functional operational teams.
• Strong understanding of inventory and stock management.
• Strong commercial and financial understanding.
• Proficiency in Warehouse Management Systems and operational software.

Closing Date 28 September 2026