Distribution Controller - Pretoria at Tiger Brands

WHAT YOU WILL DO:

Sales

• Support Sales team to develop new markets through delivering to new outlets and drive business development with existing customers.
• Build excellent relations with the trade (customers) and truck crews (Drivers & Van Assistants)
• Conduct daily driver debriefs to review route performance, utilising the debrief form
• Consistent monitoring of the distribution network (Route viability and Performance).
• Manage returns and stock on truck
• Liaise with Telesales
• Fill in as a relief Distribution Controller where required
• Meet daily, weekly and monthly sales targets

In-trade Execution

• Credit returns minimized as per Bakery policy
• Baskets Management- Baskets’ Movement, Basket Counts and control

Customer relations

• Open new accounts (Cash/Credit account customers in General Trade)
• Ensure outstanding monies are collected daily
• Ensure special deliveries made and customer queries handled
• Ensure that the customer data is reviewed and updated regularly

Quality

• Understand the requirements of product quality
• Learn how to deal with customer complaints
• Report consumer complaints to Sales Manager
• Manage market incidents
• Understand and manage the withdrawal/recall process
• Understand the logistics process

Trade Marketing

• Support customer and route plans
• Support plan and implement competitive sales plans to bring about a substantial volume growth
• Understand applicable Channel Strategies
• Understand the Customer Management process
• Understand Pricing Strategies

Experience

• Matric or equivalent qualification
• National Diploma/3 year Degree in Sales & Marketing preferred
• Minimum of 3 years sales experience in a FMCG environment
• Valid drivers’ license
• Prepared to work long hours when required
• Prepared to work weekends and public holidays
• Prepared to work in informal and formal trade sector