District Manager (Gauteng) at The Estée Lauder Companies Inc.

Description

• The District Manager is responsible for driving sales performance and customer experience within her/his area in Retail and Wholesale doors, taking actions when needed, in collaboration with Sales and Brand teams. She/he develops and executes the Retail Sales targets by area, by brand and by store. Manages and develops Store Managers as well as the staff in wholesale locations. Develops top door strategy in conjunction with Sales Manager and Brand teams.

Key Responsibilities:

In conjunction with Sales Manager, develops and executes the retail Sales targets by area, by brand and by store:

• Implement strategies to ensure targets are achieved and possibly exceeded
• Monitors key success metrics, and together with her team creates and executes action plan whenever it is necessary
• Actively exploit business opportunities to deliver and over-deliver plans
• Manages the Store Managers in Retail and Wholesale POS locations:
• Leads, motivate and develops teams to achieve sales target and deliver high-touch customer service.
• Sets the tone for excellence in execution in-stores and driving expectations of Excellent Customer Experience
• Develops and upskills team in retail management and drives the improvement of commercial and sales performance
• Ensures operational efficiencies and control the completion of procedures
• Ensures strong staff coverage across all Retail and Wholesale POS locations in accordance with needs
• Develop and nurture strong, effective and productive business partnerships with Store Managers, Area Sales Managers and Mall Management teams, as well as strong collaboration is crucial with District Managers and Sales Team

Qualifications

• Leadership skill - comfortable managing and supervising people
• Team Coaching, Experience in Training
• Public speaking, communication and presentation skills
• 5+ years management and/or customer experience in Retail is a must
• Analytical skills (planning, budgeting)
• Ability to function in a fast-paced environment
• Independence of Action and accountability
• Excellent problem-solving skills and able to make decisions
• Demonstrate flexibility and ability to manage change with a positive mindset
• Embrace the company’s corporate philosophy
• Computer skills including Excel, Word, Outlook and PowerPoint
• Knowledge of X-store POS system and Power BI is an advantage
• Advanced level of English both in written and verbal form
• Maximize in-store presence