DIvisional Manager: Student Support at NSFAS

Vacancy No 05 of 2024/25 

POSITION OVERVIEW:

• Develop, monitor, and maintain NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the core business strategy.

RESPONSIBILITIES:
Policy, Systems & Procedure Development

•  Development, monitoring, and management of the NSFAS policy(ies), guidelines, and procedures across multiple operations department disciplines in line with the student-centric model.
•  Manage the processes of the regionalisation of operations, queries management, and student services to maximise the student experience.
•  Manage the maximisation of student expectations with the NSFAS ongoing student support programmes.
•  Manage the stakeholder challenges that emanate from the ongoing student support value chain.
•  Manage and develop instruments to track the implementation of the ongoing student support programmes.

Core Strategic Objectives Development

•  Lead and manage the implementation of the ongoing student support strategic plans.
•  Lead and manage the implementation of the key performance indicators (KPIs) and operational plans of the unit.
•  Lead and manage the maintenance of business processes and procedures that verifies data integrity across the subunits of ongoing student support.

People Management & Ethical Leadership

•  Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
•  Delegate ongoing student support programmes to relevant subunits for implementation.
•  Lead and manage the unit team to achieve the set and agreed programmes.
•  Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
•  Lead and manage the individual performance contracting and review process for subunits.
•  Lead and manage all disciplinary matters of subunits related to performance and conduct issues.

Stakeholder Management & Relationships

•  Oversee the utilisation and implementation of the ongoing student support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
•  Collaborate with internal stakeholders to enable the ongoing student support programmes.
•  Manage and delegate the sharing of accurate and reliable data and information to ongoing student support units and institutions of higher learning for the smooth student experience.
•  Manage the Publication and updating of the details of NSFAS ongoing student support.
•  Manage the Publication and updating of the details of NSFAS ongoing student support.

Project Management & Leadership

 Manage and supervise the projects to address identified needs as per the student support strategy.

•  Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.

Budget optimisation

•  Forecast for unit core administration activities and projects.
•  Expenditure in line with core activities and projects.
•  Manage payment of ongoing student support service providers in line with institutions’ verified registration details.
•  Review and recommend the ongoing student support payments and recover any overpayments.

Compliance monitoring & evaluation

•  Lead and manage the plans and processes of verification, compliance, registration and deregistration data to support the mandate of the ongoing student support with legislation.
•  Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
•  Analyse and improve the audit, risk, and compliance outlook.
•  Lead and manage the implementation audit plan.

Information & Knowledge Management

•  Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
•  Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.

Reporting & Accountability

•  On unit strategic KPIs progress
•  On the unit operational plan progress
•  On strategic stakeholders’ issues and interventions management
•  On internal and external audit and risk.
•  On any other work in the mandate of the ongoing student support unit.

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

•  NQF Level 8 in Commercial, Legal, Business Administration or related fields
•  Computer literacy – Intermediate MS Package Suite
•  Driver’s License.
•  10 Years’ experience in the general various operations units of which 5 should be at the senior management level.
•  Advanced project management Skills.
•  Advanced Knowledge of the higher education sector.
•  Experience in the student development programmes.

Preferred

•  NQF Level 9 in Commercial or related fields
•  Computer literacy – Advanced MS Package Suite
•  Driver’s License.
•  15 Years’ experience in the general operations of which 10 should be at the senior management level in the higher sector.
•  Advanced project management skills.
•  Advanced knowledge of the higher education sector.

Skills and Competencies:

•  Strategic and visionary
•  Project Management
•  Interpersonal Skills
•  Data Analysis
•  Presentation Skills
•  Goal orientation skills
•  Influential and advocacy
•  Systems and IT flair
•  Stakeholder Management
•  People Management