Drive-in-Centre Assessor (DIC)- Claims Motor Accident Assessing (Centurion) at OUTsurance

Job Description

• The Claims Motor Assessing Drive-in Centre (DIC) Assessor is responsible to determine quantum and merit of damages sustained in an incident to drivable vehicles

Minimum Requirements:

• Matric
• Qualified Panel beater, Spray Painter or Motor Mechanic
• Minimum 2 years assessing or estimating experience
• Must be a professional VDQ member
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial

Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and ad-hoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI’s
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Qualifications

• Matric
• Qualified Panel beater, Spray Painter or Motor Mechanic

Additional Information
Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Enthusiastic and passionate about the job and the company
• Effective at planning and organization /Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability and change management expert
• Resilient with high tolerance for stress

Skills: 

• Interpersonal and communication skills
• Administration skills
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

Additional Information: 

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Passionate, Awesome service, Human, Dynamic, Honest and Recognition
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
• The successful candidates must be prepared to be remunerated on a performance-based salary system