Dutch speaking Client Success Consultant at Initiate International

Your key job responsibilities as the Dutch speaking Client Success Consultant in Johannesburg, South Africa will include:

• Identify the needs of the end user
• Answer chats, calls and respond to emails in Dutch
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter and update customer information into system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Requirements for this Dutch speaking Client Success Consultant job in Johannesburg, South Africa:

• Fluent in spoken and written Dutch and English
• Must have completed matric
• Previous customer service work an advantage
• Previous working experience in the online gaming industry a definite advantage
• Strong communication skills (verbal and written) – especially empathy, active listening skills, with the ability to “read between the lines”
• Excellent organization, multi-tasking and time management skills
• A proven ability to see problems through to their resolution
• An excellent history of attendance and adherence to work schedules
• Demonstrated literacy in MS Office (Outlook, Word and Excel)
• Prioritize tasks in a busy environment
• Proven passion for customer service and excellent CRM skills
• Pro-active, organized and strong personal drive
• Ability to work shifts