Duty Manager- Estates at Fidelity Services Group

Job Description
Minimum Requirements:

• Matric certificate,
• PSIRA Grade A
• 1-5 years’ experience in the security industry.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record
• Tertiary education will be an advantage
• Firearm competence; handgun, short-gun and rifle

Key Performance Areas: (not totally inclusive):

• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with the Client on various operational issues.
• Submitting relevant Daily/weekly / monthly incident and general reports as required by Management.
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Address customer issues and complaints
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

Deadline:9th October,2026