Duty Manager (Freight/ Cargo) at Ellahi Consulting

Minimum Requirements
Qualifications

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Experience

• Minimum of 2 years’ working experience in the Airline or Freight industry

Functional Training

• Customer Service Training
• Report Writing
• Discipline in the Workplace
• Supervisory/Management Training
• Winfreight (Operations and Finance)

Regulated Training

• Dangerous Goods Category 6
• AVSEC Level 3
• Airside Induction Training
• Live Animals Regulations Training
• Lithium Ion Batteries Handling
• Infectious Substances Handling
• Perishable Cargo Handling
• Human Factors Training
• Safety Management Systems Training

Environmental / Other Conditions

• Must be available for shift work during operational hours (may require overtime)
• Available to travel nationally when required
• Valid driver's licence and own transport

Behavioural Competencies

• Professional and positive appearance and attitude
• Strong customer service orientation
• Self-motivated
• Good time management
• High attention to detail
• Emotional intelligence

Skills

• Strong administrative skills
• Effective planning abilities
• Clear and professional communication
• Excellent time management
• Strict adherence to policies and procedures
• Proficient in English comprehension
• Computer literacy

Primary Responsibilities & Duties
Main Purpose of the Job

• To manage day-to-day cargo operations by allocating resources for freight movement within the Air Cargo network and maintaining on-time performance to ensure safe and efficient operations.

Customer and Supplier Service

• Maintain a helpful, positive, and friendly attitude toward customers to enhance customer satisfaction
• Keep clients informed about cargo status through regular communication with branches and divisions
• Collaborate with departments to resolve client concerns and improve customer experience

Safety and Security

• Conduct daily security briefings and submit records to senior management
• Enforce compliance with Occupational Health & Safety regulations and the company's policies
• Identify and report suspicious, undeclared, or misdeclared cargo per Dangerous Goods and security standards
• Report suspicious acts to law enforcement as needed
• Ensure staff display permits and wear PPE at all times
• Promote hazard awareness and safe practices using signage and briefings
• Ensure evacuation signage is visible and brief staff on evacuation protocols
• Log all non-conformances in the IQSMS system before end of shift
• Investigate incidents and implement preventative measures based on quality or management feedback

Equipment Serviceability Inspections

• Conduct daily equipment inspections to ensure safe operational use
• Ensure completion of warehouse equipment checklists and manage serviceable/unserviceable items
• Liaise with service providers for quotations and coordinate purchase order processing with the Branch Administrator
• Report unserviceable electronic equipment to superiors or IT department for immediate attention

People Management

• Compile and submit monthly rosters in line with labour regulations
• Manage leave applications and shift change communications
• Schedule and monitor employee participation in regulated training
• Ensure personnel are present and stationed as rostered
• Track attendance and punctuality
• Maintain discipline in line with the company’s disciplinary code
• Delegate tasks effectively and manage operational staff performance per shift

Cargo and General Operations

• Conduct daily staff briefings on operational expectations
• Compile and share shift reports with senior leadership
• Monitor cargo acceptance and ensure compliance with Security and Acceptance standards
• Ensure correct processing of cargo (accurate weights, dimensions, and screening)
• Handle cargo discrepancies efficiently and implement corrective actions
• Check flight files for completeness and audit readiness
• Investigate customer complaints and airline issues with full reporting
• Manage smooth handover processes between shifts
• Maintain cleanliness of the branch including the acceptance areas, warehouse, and surrounding premises

Deadline:1st September,2025