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  • Posted: Mar 14, 2023
    Deadline: Not specified
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  • At Weylandts, we believe in creating a work environment as different and beautiful as our furniture. With attractive working hours, competitive salaries, and great staff discounts, being employed by Weylandts is a little like acquiring a second home. With twelve unique stores across the country, Weylandts is not only South Africa’s leading furniture and...
    Read more about this company

     

    E-Commerce Coordinator

    Job Purpose:

    • This role is responsible for the e-Commerce coordination and customer collections at the Cape Town DC in Epping. This role reports to the e-Commerce & Customer Supervisor.


    Main Responsibilities include but are not limited to:

    e-Commerce:

    • Process all e-Commerce refunds in line with Company policy and procedures
    • Ensure that stationery and packaging orders for e-Commerce are processed timeously
    • Load manual orders and submit to customer if online payment fails, or if order needs to be adjusted
    • Ensure that all customer care and service request (SR) queries are attended to and resolved in a timeous manner
    • Ensure that all Cape Town DC customer collections are processed timeously and accurately.
    • Ensure good working knowledge of all e-Commerce procedures and serve as backup to e-Commerce & Customer Supervisor when she is out of the office

     Collections:

    • Ensure that all Cape Town DC customer collections are processed timeously and accurately.

     Ad-Hoc And Other Duties:

    • Ensure good working knowledge of all e-Commerce procedures and serve as backup to e-Commerce Supervisor when he/she is on leave/ out of the office
    • Serve as backup to Inventory Supervisor when he/she is on leave/ out of the office
    • Perform any other related duties as and when required

     
    Technical Skills:

    • Minimum Grade 12
    • Good working knowledge of MS Office (Excel, Word and Outlook)
    • Minimum of 1 – 2 years functional working experience in a similar field

     
    Behavioural Competencies:

    • Good administrative skills
    • Strong attention to detail and ability to prioritize and to meet deadlines
    • Positive, can-do attitude and a highly organized and structured work approach
    • Ability to work within and contribute positively to e-Commerce team
       

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Weylandts Furniture Cape Town (Pty) Ltd on weylandts.simplify.hr to apply

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