E-Commerce Coordinator at Weylandts Furniture Cape Town (Pty) Ltd

Job Purpose:

• This role is responsible for the e-Commerce coordination and customer collections at the Cape Town DC in Epping. This role reports to the e-Commerce & Customer Supervisor.

Main Responsibilities include but are not limited to:

e-Commerce:

• Process all e-Commerce refunds in line with Company policy and procedures
• Ensure that stationery and packaging orders for e-Commerce are processed timeously
• Load manual orders and submit to customer if online payment fails, or if order needs to be adjusted
• Ensure that all customer care and service request (SR) queries are attended to and resolved in a timeous manner
• Ensure that all Cape Town DC customer collections are processed timeously and accurately.
• Ensure good working knowledge of all e-Commerce procedures and serve as backup to e-Commerce & Customer Supervisor when she is out of the office

 Collections:

• Ensure that all Cape Town DC customer collections are processed timeously and accurately.

 Ad-Hoc And Other Duties:

• Ensure good working knowledge of all e-Commerce procedures and serve as backup to e-Commerce Supervisor when he/she is on leave/ out of the office
• Serve as backup to Inventory Supervisor when he/she is on leave/ out of the office
• Perform any other related duties as and when required

 
Technical Skills:

• Minimum Grade 12
• Good working knowledge of MS Office (Excel, Word and Outlook)
• Minimum of 1 – 2 years functional working experience in a similar field

 
Behavioural Competencies:

• Good administrative skills
• Strong attention to detail and ability to prioritize and to meet deadlines
• Positive, can-do attitude and a highly organized and structured work approach
• Ability to work within and contribute positively to e-Commerce team