E-Commerce Merchandising & Operations Specialist (OneNightOnly) at OneDayOnly

Responsibilities:

Product & Merchandising

• Product Sourcing & Buying Support: Identify and evaluate new product and supplier opportunities, prepare recommendations and support range expansion in line with the merchandising strategy.
• Supplier Coordination: Maintain day-to-day supplier communication, source product information and assets, follow up on orders and support supplier administration. Assist with commercial negotiations as required.
• Product Management: Create, update and maintain accurate product listings, including descriptions, images, pricing, product attributes and categorisation, while adhering to agreed listing standards.
• SEO & Content: Upload and optimize product pages for SEO & AI, ensuring content is accurate, complete and aligned with agreed SEO/AEO best practices.
• Website Merchandising & QA: Maintain accurate product, pricing, promotional and merchandising information across the website; audit product pages and collections for errors and resolve issues promptly.
• Inventory & Replenishment: Monitor inventory and sales data, identify stock risks and replenishment requirements, and prepare ordering recommendations to maintain healthy product availability.
• Product Promotions: Support weekly deals, campaigns, launches and clearance activity by preparing product recommendations and executing approved merchandising and promotional changes.
• Reporting & Analysis: Maintain recurring product, category, supplier and inventory reporting; identify trends, exceptions and opportunities requiring management attention.
• Trends & Research: Conduct product, competitor and market research to identify opportunities and help keep ONO at the forefront of the adult wellness revolution.
• Imports & Logistics Support: Assist with import orders, shipment administration, international supplier communication and customs documentation where required.
• Graphic Design: Basic Canva or similar design capability is highly beneficial for product imagery and simple merchandising assets.

Operations Support

• Returns & Product Assessments: Receive and physically assess returned or faulty products, document findings and coordinate the appropriate refund, replacement, exchange or supplier resolution in line with company policy.
• Customer Service Support: Assist the CS team with product, stock, courier and customer queries, and resolve merchandising-related escalations promptly and accurately.
• Customer Feedback: Capture recurring product complaints, quality issues and customer feedback, identify patterns and escalate material trends for corrective action or supplier follow-up.
• Operational Admin: Assist with stock discrepancies, courier claims, collections, deliveries, stocktakes and other day-to-day ecommerce administration as required.
• Project & Process Support: Maintain assigned tasks, trackers and SOPs, provide progress updates and support the Ecommerce Manager and Operations/Project Management function with implementation of merchandising and ecommerce initiatives.

Experience and Qualifications:

• Bachelor’s degree in business, marketing, ecommerce or a related field.
• Experience in ecommerce, retail, merchandising or a similar environment is advantageous.
• Exceptional attention to detail and a strong sense of ownership and accountability.
• Strong copywriting, written communication and interpersonal skills.
• Highly organised, process-driven and able to prioritise multiple recurring workflows and deadlines.
• Strong analytical ability with confidence working with product, sales and inventory data.
• Proficient in Google Workspace and Microsoft Office Suite; strong Excel or Google Sheets skills are highly desirable.
• Previous experience with Shopify and inventory management or forecasting software is advantageous.
• Basic knowledge of SEO, digital merchandising and ecommerce best practices is a plus.
• Basic Canva or photo-editing capability is beneficial.
• Comfortable working professionally with adult wellness products, terminology, customer queries and returned products.
• Positive, proactive attitude with a willingness to learn, solve problems and grow into ownership of the merchandising function.