Vacancies at OneDayOnly

Responsibilities:

• Preparing prelims for the Buyers: gathering supplier catalogue data, running cost and competitor comparisons (C&Cs), and loading deals accurately onto the backend system.
• Checking the commercial viability of proposed buy-ins – margin, volume, landed costs and stock risk – and presenting well-supported recommendations for sign-off.
• Keeping deal data up to date and accurate across ASANA, Google Sheets and internal systems, and saving all deal screenshots and supporting documents to the correct Google Drive folders daily.
• Owning the end-to-end sample process: requesting samples from suppliers, checking quality, tracking testing results and coordinating with the Studio team for photography.
• Working with the FX and Sourcing teams to pull documentation, track shipping timelines and follow up on pending approvals for direct imports.
• Running daily online market sweeps and regular in-store visits to track competitor pricing and spot new product, brand and range-gap opportunities.
• Monitoring live deal performance (daily sales and sell-through rate), and assisting with replenishment lists and placement opportunities to move stock.
• Making sure deals are loaded, checked and signed off before daily cut-offs, and that cover images reach Design on time.
• Reviewing monthly returns reports and acting on feedback to protect deal quality and our customers' trust.
• Providing admin support to the team: compiling spreadsheets, preparing for meetings, managing calendars, taking meeting notes and following up on emails, calls and action items.
• Assisting with range showings, reviews and post-mortems to keep improving our buying decisions.
• Shadowing the Buyers daily to learn the buying process and how decisions affect margin, cash flow, warehousing and customer experience.

Experience and Qualifications

A relevant tertiary qualification, ideally one of:

• Consumer Science: Clothing & Retail Management
• BCom Management or Marketing
• BCom Imports & Exports
• Recent graduates are welcome to apply – no prior work experience is required, though retail, buying or e-commerce exposure is a bonus.
• Commercial thinking: a basic understanding of margin, costs and pricing, and an eye for what makes a deal worth doing.
• Strong attention to detail and the ability to compile accurate spreadsheets and data.
• Good working knowledge of Excel or Google Sheets (formulas, lookups and basic calculations), plus Outlook/Gmail and Google Drive. Experience with ASANA is a plus.
• Solid research and analytical skills, with confidence comparing prices and product information across multiple sources.
• Highly organised, able to multitask and prioritise across many deals and deadlines at once.
• Clear, professional written and verbal communication, and comfort working with suppliers and other departments.
• Proactive and quick to escalate: you raise issues early and make suggestions without waiting to be asked.
• A fast learner who is keen to grow into a buying role and embraces feedback.
• Calm under pressure, resilient, and accountable for your mistakes.
• A genuine interest in retail, product and consumer trends.

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Responsibilities:

Investigating Claims

• Investigate lost, damaged, tampered and other claimable courier events.
• Scrutinise claims against information in our systems to establish whether they are genuinely claimable.
• Evaluate PODs signatures and analyse GPS coordinates against delivery addresses
• Verify that incidents and damages were reported within the required timeframes.
• Gather and validate supporting evidence, including photographs of products, damaged packaging, protective packaging, fragile indicators and courier incident reports.
• Approach every claim with a critical eye - investigate the details, verify the evidence and make sure the full story adds up

Maximising Recovery

• Assess the financial viability of pursuing a claim based on claim limits and carrier T&Cs
• Identify commercially sensible solutions such as replacement parts or salvage where a traditional claim isn't viable.
• Prepare and submit complete claim documentation across multiple courier portals and processes.
• Track outstanding, paid and disputed claims and follow up proactively.

Working With Couriers & Internal Teams

• Act as an operational contact for courier claims departments and insurer representatives.
• Challenge incorrect or unsupported repudiations and negotiate claim outcomes.
• Build strong courier relationships while remaining firm on ODO's financial recovery requirements.
• Work with Finance to obtain and verify invoices and supporting documentation.
• Maintain accurate information across internal systems, ensuring automated workflows continue to run correctly.
• Assist CS Management with larger-scale loss events and insurance claims where required.

Improving the Process

• Analyse claim data to identify recurring courier, damage and loss trends.
• Highlight root causes and opportunities to reduce future losses.
• Identify process improvements and cost-saving opportunities.
• Stay up to date with courier T&Cs, claim requirements and insurance terms.

Experience and Qualifications

• Grade 12 / Matric required.
• 1–2 years' experience in logistics, supply chain, courier claims, insurance administration or a similar operational environment advantageous.
• E-commerce experience is advantageous.
• Experience working with commercial T&Cs, claims processes or insurance policies highly advantageous.
• Experience with CRM ticketing systems, such as Zendesk.
• Strong Google Sheets / Excel skills and confidence working with data.
• Comfortable using Google Drive and task-management tools, such as Asana.
• Experience with invoice preparation, POD auditing and digital document management is advantageous.
• Organised and you can manage multiple claims, deadlines and long-running investigations without losing track.
• A strong communicator and can deal confidently with couriers, Finance
• and CS Management.
• A fast learner – you're comfortable learning new systems, processes, T&Cs
• and claim requirements.

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Responsibilities:

Product & Merchandising

• Product Sourcing & Buying Support: Identify and evaluate new product and supplier opportunities, prepare recommendations and support range expansion in line with the merchandising strategy.
• Supplier Coordination: Maintain day-to-day supplier communication, source product information and assets, follow up on orders and support supplier administration. Assist with commercial negotiations as required.
• Product Management: Create, update and maintain accurate product listings, including descriptions, images, pricing, product attributes and categorisation, while adhering to agreed listing standards.
• SEO & Content: Upload and optimize product pages for SEO & AI, ensuring content is accurate, complete and aligned with agreed SEO/AEO best practices.
• Website Merchandising & QA: Maintain accurate product, pricing, promotional and merchandising information across the website; audit product pages and collections for errors and resolve issues promptly.
• Inventory & Replenishment: Monitor inventory and sales data, identify stock risks and replenishment requirements, and prepare ordering recommendations to maintain healthy product availability.
• Product Promotions: Support weekly deals, campaigns, launches and clearance activity by preparing product recommendations and executing approved merchandising and promotional changes.
• Reporting & Analysis: Maintain recurring product, category, supplier and inventory reporting; identify trends, exceptions and opportunities requiring management attention.
• Trends & Research: Conduct product, competitor and market research to identify opportunities and help keep ONO at the forefront of the adult wellness revolution.
• Imports & Logistics Support: Assist with import orders, shipment administration, international supplier communication and customs documentation where required.
• Graphic Design: Basic Canva or similar design capability is highly beneficial for product imagery and simple merchandising assets.

Operations Support

• Returns & Product Assessments: Receive and physically assess returned or faulty products, document findings and coordinate the appropriate refund, replacement, exchange or supplier resolution in line with company policy.
• Customer Service Support: Assist the CS team with product, stock, courier and customer queries, and resolve merchandising-related escalations promptly and accurately.
• Customer Feedback: Capture recurring product complaints, quality issues and customer feedback, identify patterns and escalate material trends for corrective action or supplier follow-up.
• Operational Admin: Assist with stock discrepancies, courier claims, collections, deliveries, stocktakes and other day-to-day ecommerce administration as required.
• Project & Process Support: Maintain assigned tasks, trackers and SOPs, provide progress updates and support the Ecommerce Manager and Operations/Project Management function with implementation of merchandising and ecommerce initiatives.

Experience and Qualifications:

• Bachelor’s degree in business, marketing, ecommerce or a related field.
• Experience in ecommerce, retail, merchandising or a similar environment is advantageous.
• Exceptional attention to detail and a strong sense of ownership and accountability.
• Strong copywriting, written communication and interpersonal skills.
• Highly organised, process-driven and able to prioritise multiple recurring workflows and deadlines.
• Strong analytical ability with confidence working with product, sales and inventory data.
• Proficient in Google Workspace and Microsoft Office Suite; strong Excel or Google Sheets skills are highly desirable.
• Previous experience with Shopify and inventory management or forecasting software is advantageous.
• Basic knowledge of SEO, digital merchandising and ecommerce best practices is a plus.
• Basic Canva or photo-editing capability is beneficial.
• Comfortable working professionally with adult wellness products, terminology, customer queries and returned products.
• Positive, proactive attitude with a willingness to learn, solve problems and grow into ownership of the merchandising function.

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Responsibilities:

• Assisting with the drafting, review and negotiation of commercial contracts on behalf of the ODO group (e.g. supplier agreements, trading terms and day-to-day operational agreements)
• Supporting the Legal Advisor in identifying and addressing the legal, regulatory and compliance matters of the ODO group
• Conducting legal research and helping prepare clear, practical legal advice for the business
• Assisting with updating and maintaining template documents and company policies
• Supporting dispute resolution and general litigation matters
• Helping monitor and flag new legal and compliance developments affecting the ODO group
• Assisting with the contract management system
• Building and maintaining relationships with internal stakeholders of the ODO group
• Providing general research and administrative support to the legal team

Experience and Qualifications

• LLB, admitted attorney in South Africa, recently qualified or up to 1 year post-articles experience
• Some experience in corporate and commercial law is essential, particularly in contract drafting and review
• Experience in e-commerce would be advantageous
• Strong research, writing and communication skills
• Eager to learn, with the ability to work independently and as part of a team
• Good working knowledge of South African law in general

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Responsibilities:

Assist in CRM strategy execution:

• Support the CRM Manager in executing CRM strategies aligned with the overarching marketing goals, aimed at achieving customer retention and revenue growth targets
• Help craft CRM campaigns to drive customer engagement, increase cross-sell and up-sell opportunities, and work towards preventing subscriber and customer dormancy.

Campaign management:

• Coordinate the execution of email marketing initiatives, including campaign creation, monitoring, reviewing and testing.

Content coordination:

• Work closely with Creative and Brand teams to create relevant and on-brand content for CRM campaigns.
• Manage campaign briefs, including creative and copy input, and handle feedback via the project management tool - Asana.

Testing and QA:

• Prepare variations for A/B testing and execute test plans.
• Run QA to test email assets across different environments, ensuring templates meet deliverability and visual quality standards across various devices and email clients.

Data and analytics:

• Assist in measuring the impact of CRM initiatives and implementations, collaborating with the Digital and Analytics team to track key business metrics and customer experiences.
• Support the CRM Manager with assistance on customer segmentation, re-engagement, and personalisation processes,
• tailoring activities to customer behaviours and buying stages.
• Reporting on CRM efforts.
• Push notifications and onsite overlays:
• Support the planning, implementation, testing, and reporting of push notification and onsite overlay strategies.

Cross-functional collaboration:

• Establish excellent cross-functional relationships and engage
• stakeholders to ensure customer outcomes align with our CRM
• and Customer Experience vision.
• Provide support to the Sales Merchandise team for daily mailer
• setups and ad-hoc support as required.

Experience/Qualifications:

• Bachelor's degree in Marketing, Business, Economics, or a related field; or equivalent professional experience.
• 1 - 3 years of experience in a CRM or email marketing role, preferably in the e-commerce or online marketing space.
• Proficient in CRM platforms such as Sailthru, Klaviyo, Salesforce, Emarsys or similar.
• Excellent written and verbal communication skills.
• Problem-solving and decision-making abilities with creative and innovative thinking.
• Ability to synthesise and analyse data to develop key insights and recommendations for future plans.
• Familiarity with web analytics tools and quantitative skills.
• Proficient in Microsoft Office/Google Suite; experience with Jira, Asana, Tableau, Litmus and Sailthru is a plus.
• Analytical skills with exposure to multivariate testing techniques.
• Attention to detail and ability to manage complex projects under tight deadlines.
• Experience with mobile email optimisation and responsive email template builds is a plus.
• Collaborative mindset with experience working with developers, creatives, and copywriters.
• Ability to prioritise and manage multiple projects simultaneously.

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Responsibilities:

Interpreting and executing daily briefs

• Apply a commercial lens to incoming briefs, ensuring that the product is the hero.
• When the brief calls for it, develop a look and feel that makes the product stand out from the noise and pull in the customer.
• Liaise with the Studio Manager to ensure briefs are executed within given timeframes.

Concept and direction

• Build clear styling concepts along with mood boards and a clear direction when working with new brands. Define the colour palette, textures, props and styling approach before a shoot begins.
• Sense-check marketing briefs against the OneDayOnly brand: quirky, witty, considered, never generic.
• Present concepts to the Studio Manager, take feedback, and turn it around quickly. Tight timelines are the norm, not the exception.

On-set execution

• Style product, lifestyle and model shoots, switching between them confidently within the same day.
• Collaborate with the photographer on set, including directing models (often non-professional or first-time talent) and making real-time calls on composition, set adjustments and styling fixes.
• Take creative accountability for what ends up in frame. If something isn’t working, you’re the one who flags it and resolves it before the shoot wraps.
• Work closely with our Video Production Lead on video shoots, including product video, social-first content and campaign work. Stills and video sit alongside each other in this studio, not in separate lanes.

Studio standards and inventory

• Keep prop, wardrobe and backdrop inventories accurate and current. Log condition, location and damage as you go.
• Source props and wardrobe from existing studio inventory, retail or supplier loans. Build sourcing relationships over time so we’re not starting from zero on every shoot.
• Reset the studio properly at the end of every shoot day. The next shoot starts cleaner because of it.
• Assist the sample coordinator with sample handling.

Communication and admin

• Communicate clearly and early with the Studio Manager and the rest of the studio team. Identify and work to resolve any blockers early in the process to ensure a smooth shoot every time.
• Engage directly with the sales and marketing teams when a brief needs unpacking, shoot direction needs aligning, or clarity is needed on an in-progress concept.
• Keep the Studio Forecast updated daily, log tasks and time accurately, and use the studio’s Asana and Google Chats workflows to ensure smooth delivery of assets.

Pushing the work forward

• Stay current on what’s happening in product and fashion styling, especially in the realm of e-commerce.
• Bring fresh ideas to the team. Mood board references, set treatments, prop sourcing, and video styling approaches. The studio thrives when everyone’s contributing, not just executing.

Experience and Qualifications:

• 3 to 5 years’ experience styling in a studio or commercial production environment.
• A portfolio that shows a range of work across stills and ideally video, covering product, lifestyle and model work, with a clear point of view running through it.
• Demonstrable experience collaborating on shoots from concept through to execution.
• Strong styling vision and the ability to translate a brand identity into shoots that sell.
• Confident set-building and prop sourcing, including delivering strong work with limited resources and short notice.
• Working knowledge of photography, video, lighting and studio practice to collaborate properly with the photographer and video production lead.
• Comfort directing models, especially non-professional talent.
• Solid administrative discipline. Reading briefs, updating forecasts, and documenting decisions.
• Working knowledge of Asana, Google Suite, and moodboarding tools (Canva, etc.) are advantageous
• Adaptable, proactive, and calm when timelines tighten.
• Excellent communicator.
• Organised across multiple shoots running in parallel, without dropping the small things.
• A team player who works well in a small, close-knit creative studio.
• A “do-er” with the judgment to know when to push, when to simplify, and when to ask.
• Driver’s licence and own transport (essential for sourcing and off-site shoots).

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Responsibilities:

CRM Campaign Management

• Own the build, QA, scheduling and deployment of CRM campaigns across Email, Push Notifications and WhatsApp.
• Own WhatsApp end to end, including its content approach, growth and performance target.
• Set and maintain the build and QA standards the CRM team works to.
• Maintain and optimize the CRM and ESP setup, including templates, triggers and workflows.
• Ensure all campaigns meet brand and quality standards.

Lifecycle Marketing

• Own the day-to-day performance of our automated customer journeys, including: Welcome Series, Browse Abandonment, Cart Abandonment, Post Purchase, Win-back, Re-engagement, Promotional Journeys.
• Make and implement optimisation decisions on live journeys, including timing, triggers, content, audience and suppression logic.
• Build and launch new journeys designed with the CRM Manager, owning the technical setup end to end.
• Identify gaps in the lifecycle programme and make the case for what’s missing.

Segmentation & Personalisation

• Build and maintain customer audiences and behavioural segments, and own the segmentation logic behind the programme.
• Implement dynamic content and personalisation across channels using our Customer Data Platform.
• Own day-to-day data hygiene, consent capture and suppression management across all CRM channels.
• Apply POPIA and direct marketing best practice in every campaign and journey.

Testing & Optimisation

• Own the CRM testing roadmap: what gets tested, in what order, and against which hypothesis.
• Design and run A/B and multivariate tests across CRM campaigns and journeys.
• Use control groups and holdouts so results are reliable and repeatable.
• Continuously optimise subject lines, content, send times, audiences and customer journeys.

Reporting & Insights

• Produce daily and weekly CRM performance reports, with commentary that explains what moved and why.
• Contribute analysis and evidence to the monthly CRM performance pack.
• Identify trends, risks and opportunities to improve engagement and retention.
• Report on owned channels against their agreed targets.

Cross-functional Collaboration

• Work closely with Creative, Brand, Merchandising, Product and Tech (if and when required) teams to deliver successful campaigns.
• Manage campaign briefs and coordinate assets.
• Build strong stakeholder relationships to ensure campaigns are delivered efficiently.

Team & Development

• Mentor and offer insights to the wider CRM team, providing guidance and assistance with day-to-day CRM activities.
• Share knowledge and best practices across CRM platforms, campaign builds, testing and reporting to support the team’s development.
• Provide ongoing support and feedback to help the CRM team grow and work confidently and independently.

Experience and Qualifications:

• Bachelor’s degree in Marketing, Business, Commerce or a related field, or equivalent experience.
• 4–7 years’ experience in CRM, Email Marketing or Marketing Automation, preferably within eCommerce.
• Experience owning a CRM channel or programme end to end, with a performance target attached to it.
• Hands-on experience using CRM platforms such as Bloomreach, Netcore, Klaviyo, Braze, Salesforce Marketing Cloud, Emarsys or similar, including build, automation and reporting.
• Experience designing and running a testing roadmap, not only executing individual tests.
• Strong understanding of customer lifecycle marketing.
• Experience building and optimising automated customer journeys.
• Experience with customer segmentation and personalisation.
• Working knowledge of POPIA as it applies to direct marketing, consent and suppression.
• Strong analytical and problem-solving skills.
• Experience interpreting campaign performance data and making optimisation recommendations.
• Experience leading or coaching a more junior marketer day to day — setting priorities, reviewing work and developing their skills.
• Excellent written and verbal communication skills.
• Highly organised with strong project management skills.
• Advanced Excel / Google Sheets skills.
• SQL knowledge.
• Basic HTML/CSS knowledge for email.
• Experience with GA4, Tableau or Looker Studio.
• Experience with Push Notifications and WhatsApp marketing.
• Familiarity with Asana, Jira and Litmus.