Ecommerce Manager at Levi Strauss & Co.

Roles & Responsibilities

Strategy:

• Develop the annual business plan at account level cascading from the overall E-commerce business plan
• Manage owned Ecommerce site (levi.co.za) in South Africa
• Review and provide inputs of the sales performance against the plan on a regular basis
• Coordinate with the retail merchandising teams to identify products based on the strategy, events and customer base of the partner organization and own e-commerce 
• Undertake market study to develop an understanding of the competitor pricing, promotional offers, gaps, etc. to develop targeted interventions and plans

Operations:

• Maintain relationships with Commercial teams and external partners to identify opportunities for expansion and ensure overall pipeline & revenue growth
• Ensure that the required inventory levels are maintained across e-commerce platform.
• Review and monitor logistic operations to ensure timely dispatch of the Purchase orders
• Ensure that A+ content & long & short product descriptions for each product is developed and updated in the attribute templates
• Ensure that the standardization of the images of products are created and uploaded in the website as per timelines and defined processes
• Manage escalations related to promotion/ discount negotiations
• Coordinate with internal and external marketing teams to co-create new opportunities of marketing
• Evaluate the plan developed by the marketing teams and provide recommendations to ensure achievement of the target at lowest possible cost
• Forge strategic alliances with banks, wallets, UPI platforms, couponing websites, affiliate sites etc. to drive traffic to own e-commerce
• Manage the activation of promotions/offers as per the plan to optimize sales
• Conduct root cause analysis on frequently raised complaints by vendor; analyze and take corrective measures

Job specific functional expertise:

• Build strong relationships with Commercial teams at all ecommerce partners and cross functional internal teams
• High level strategic thinking and demonstrates entrepreneurial drive
• Partner centric and interpersonal effectiveness

Requirements – if you say ‘Yes!’ to all or most, we want you!

• Relevant Tertiary Qualification
• Overall working experience of 7 to 10 years of which a minimum of 5 years of experience in ecommerce domain
• Experience in the retail sector, preferably in fashion
• Knowledge of ecommerce operations, retailing and merchandising
• Knowledge of e-commerce promotion planning and implementation practices
• Good Business acumen with strong analytical skills
• Well versed with MS office tools
• Experience working with platforms similar to Shopify would be advantageous
• Ability to drive results and multitask with internal and external teams; must be a team player