ECP - Emergency Care Practitioner at Netcare

KEY WORK OUTPUT AND ACCOUNTABILITIES

OPERATIONAL EXCELLENCE         

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated Complete any and all paper work required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards ,integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
• Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management;
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and in your possession

Health and Safety

• 100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

BEST AND SAFEST PATIENT CARE             

Patient Care

• Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients valuables
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted

GROWING WITH PASSIONATE PEOPLE   

Self - Management and Development    

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved    
• Be punctual and behave appropriately to the business environment
• Meet deadlines              

Customer satisfaction   

• Ongoing Customers satisfaction according to set standards
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
• Listen with empathy while remaining professional at all times

SKILLS PROFILE

EDUCATION

Essential             

• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
• Currency in terms of the HPCSA CPG updates.

Preferred            

• An education or qualification in business management would be beneficial
• Current registration in ACLS, PALS and ATLS would be beneficial

WORK EXPERIENCE

Preferred

• 1 Years post-graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial  (Microsoft Office)

KNOWLEDGE

Essential

• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911