Education Manager (LDB) at L'Oréal

KEY JOB ACCOUNTABILITIES

• To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs.
• Impersonate and transmit brand values to the distribution - Identify professional talents in the market, recruit, train and promote them as trainers (for LDB: identification of hairdressers for portfolio) 
• Train the technical education teams on new modules, engage sales & marketing teams around education - Keep an eye on competition and report qualitative feedback from the field
• Develop the country’s training program, in line with the marketing plan
• Recruit, develop and manage his/her teams. Ensure development of expertise and know-how - Build and maintain a network of consultants and artists in the beauty business

National Education Manager LDB (ADDITIONNAL)

• Defines local education strategy, in line with local LDB / Brand activation strategy and global LDB/ Brand education strategy. 
• Animates, Develops and coaches the Brand Education Experts. 
• Animates the Education Community when Multibrand Education Manager. 
• Deploys global or personalized education programs for clients and collaborators. These programs can include face to face, events, digital via Access or in salon education. 
• In charge of activation and local content of Access.
• Strategizes and tracks education performance through global and local KPIS

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE 

• Master brand identity and knows sense of purpose 
• Masters fundamental knowledge : products, categories, gestures, sales and service 
• Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching 
• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities

L'ORÉAL COMPETENCIES

• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER 
• INTEGRATOR 
• ENTREPRENEUR