Fresh Job Openings at L'Oréal

KEY JOB ACCOUNTABILITIES

• To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs.
• Impersonate and transmit brand values to the distribution - Identify professional talents in the market, recruit, train and promote them as trainers (for LDB: identification of hairdressers for portfolio) 
• Train the technical education teams on new modules, engage sales & marketing teams around education - Keep an eye on competition and report qualitative feedback from the field
• Develop the country’s training program, in line with the marketing plan
• Recruit, develop and manage his/her teams. Ensure development of expertise and know-how - Build and maintain a network of consultants and artists in the beauty business

National Education Manager LDB (ADDITIONNAL)

• Defines local education strategy, in line with local LDB / Brand activation strategy and global LDB/ Brand education strategy. 
• Animates, Develops and coaches the Brand Education Experts. 
• Animates the Education Community when Multibrand Education Manager. 
• Deploys global or personalized education programs for clients and collaborators. These programs can include face to face, events, digital via Access or in salon education. 
• In charge of activation and local content of Access.
• Strategizes and tracks education performance through global and local KPIS

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE 

• Master brand identity and knows sense of purpose 
• Masters fundamental knowledge : products, categories, gestures, sales and service 
• Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching 
• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities

L'ORÉAL COMPETENCIES

• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER 
• INTEGRATOR 
• ENTREPRENEUR

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KEY JOB  ACCOUNTABILITIES

Implements medical field team strategy at regional level and manage a team of medical representatives. 

Roll out and ensure operational monitoring of the regional medical strategy

• Implement an action plan in line with brand strategy and medical visit strategy.
• Organise events involving health care professionals in conjunction with medical relations. 
• Analyse quantitative and qualitative dash boards: interpreting results, circulating information, implementing corrective action and following up on activity.
• Roll out the dispensing strategy in field
• Monitor and coach medical representatives. 
• Allocate resources while optimising ROI.
• Ensure synergy with commercial teams to increase sell-out.

Manage and drive the team in line with medical detailing’s strategy of excellence

• Organise, coordinate, manage and motivate the team. 
• Guide professional development monitoring of medical representatives: continuous assessment of scientific, product and regulatory knowledge and proficiency in communication techniques and tools (CRM/CLM platform). 
• Monitor and drive the team’s action plans at area level

Develop local medical relations 

• Identify local KOLs and propose them to Medical Relations Manager
• Monitor professional relations with KOLs and institutional partners. 
• Coordinate organisation and participation in congresses

Ensure links and collaboration with headquarter-based teams (marketing, medical relations, sales, digital, etc.) 

• Ensure competitive and environmental monitoring related to medical activity and feed it back up to headquarters.
• Ensure training and respect of both internal and external ethical standards regarding relations with health professionals.

PROFESSIONAL & TECHNICAL COMPETENCIES

 MEDICAL DISPENSING SKILLS  

• Targeting and segmentation follow-up. 
• Builds an interactive and customized dialogue with the physician with medical representative
• Treats objections, obtains prescriptions and orders
• Creates and updates the physician’s file.

SCIENTIFIC KNOWLEDGE 

• Knows skin and hair physio-pathologies and the medical environment. 
• Knows our products and competition (formulas and patients benefits).
• Develops one’s local medical network.
• Knows regulatory constraints.

MANAGEMENT SKILLS  

• Daily management of medical representatives
• Insures the roll out at area level of national medical visit strategy

ENTREPRENEURSHIP ON ONE’S TERRITORY 

• Analyses key performance indicators on one’s territory. 
• Implements and adjusts sectoral action plan.
• Interacts with the Sales Rep(s) to build synergies. 
• Develops Rx counter training in the point of sales.

COLLABORATIVE BRAND & TEAM BUILDING 

• Develops competitive intelligence.
• Participates in prospective task forces.

L'ORÉAL COMPETENCIES

• Innovator 
• Strategist 
• People developer 
• Integrator
• Entrepreneur

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RESPONSIBLE FOR:

• The multi-brand education community & strategy for the Professional Products Division (Brands include: Kerastase, Redken, L’Oreal Professionnel, Matrix, Pureology, Mizani) 
• Transforming the Education function in country 
• Reinventing the function as a stylist-driven ecosystem powered by personalised stylist data at scale

KEY STAKEHOLDERS:

• PPD GM and Mancom
• Education community
• Brand & Commercial teams
• External stylists & customers
• External stakeholders of the profession

KEY JOB ACCOUNTABILITES:

Education Transformation:

• Defines the strategic direction and  roadmap for this transformation in  South Africa, ensuring stylists’ needs are    at the heart of a flexible O+O experience (Online + Offline)
• Inspires and leads the internal and external education community in the digital and social transformation  of the function (LSA implementation, upskilling, career paths….)
• Defines the right organizational structure (educators & freelancers)
• Strategises and optimises our interactions with stylists, to increase education reach and amplify its impact, turning our education into a  strong business / growth driver and engagement / advocacy driver
• Identifies and scales-up the opportunities for return on investment of education     across the PPD brands
• Propose, pilot and analyze relevant education indicators
• Driving the development and leading the upskilling of business acumen within our professional community and industry.
• Responsible for the School strategy, support and implementation plan
• In charge of Education P&L shift
• Team leadership and development

Multi Brand:

• Generates multi-brand education, content and co-ordinates brand content
• Manages academies (allocation, strategy) in a multi-brand approach 
• Ensures consistent execution across  brands
• Be the spokesperson for PPD on issues concerning the profession

Access:

• Drives implementation of the Access platform as a strategic growth driver and prepares its transformation to a social selling platform
• Leads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylist via the Access platform
• Implements a data tracking strategy, using Access and other tools, to provide stylists with personalised solutions and the business with data insights which generate sales

Management:

• Expert community Lead for Education Managers across brands 
• Leads and animates  functionally
• Reports to PPD GM
• Sits on PPD Mancom

TECHNICAL & PROFESSIONAL COMPETENCIES REQUIRED: 

• Elevates customer experience & Service attitude – fosters empathy, knows customer profiles & transmits customer-centricity
• Strong experience in  hairdressing & or beauty experience – Managing team of educators / BA’s etc – with a training focus and upskilling passion
• Knowledge of brands’ identities and value propositions & knows selective beauty universe
• Ability to strategize education  to support PPD’s overall strategy & go to market
• Drives business through service & retail education – aligned to business priorities. Co-operates with 360◦ internal & external stakeholders guaranteeing a consistent customer experience.
• Designs, transmits & empower – designs appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up & coaching; animates learning communities with passion.
• Collaboration
• Ability to influence
• Strong customer service and  communication skills
• Analytical & data management skills
• Awareness of latest digital  trends
• Understanding of social media levers
• Proven people leadership capability and experience necessary

L'ORÉAL COMPETENCIES 

•  Innovator 
• Strategist 
• People Developer 
• Integrator 
• Entrepreneur

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Job Summary

The role of the Product Manager will be to orchestrate the launches and push growth of pillar products using their own product, market, and consumer expertise, to contribute to continued growth for the brand and the consumer relationship.

 KEY JOB ACCOUNTABILITIES

• Collect and analyse consumer and market insights and competition strategies to make recommendations to management.
• Implement new launches, maintain growth in pillar products and animate core catalogue. 
• Propose and monitor marketing mix strategies (IMC/360/Digital/Retail) to build integrated, engaging consumer brand experiences.
• Adapt communication material (imagery, digital, point of sale).
• Mobilise and work with other departments (sales, logistic, education, etc.) and partner agencies to build broader business strategy; meet the deadlines.
• Make recommendations to management on the category based on own expertise of the consumer, market and competitors (launch analysis, strategic memo, etc.) 
• Manage PPP budget and ensure sales forecast accuracy. 
• Effectively prepare clear messages for senior management. 
• Own the brand patrimony, guarantee the brand identity: ensure that all actions are in line with the sense of purpose while nourishing the brand - Implement the retail strategy working hand-in-hand with the retail and education team and ensure the proper implementation of retail materials (services, advice, etc.)
•  Make recommendations on media, implement media and promotion plans and ensure implementation of trade marketing plan.

 PROFESSIONAL & TECHNICAL COMPETENCIES

• Identifies market drivers. 
• Translates trends and consumer knowledge into meaningful insights. 
• Thinks brand strategy. 
• Imagines disruptive products & services. 
• Develops integrated campaigns that work. 
• Integrates retail & shopper expertise. 
• Delivers excellence with agility and rigor. 
• Integrates sustainable, business consciousness.
• Creates collaboration for bigger success. 
• Shares & leverages best practices.

 QUALIFICATION AND EXPERIENCE REQUIRED:

• 4+ years’ experience in FMCG/Retail. 
• 4+ years’ experience in Haircare advantageous.  
• Critical thinking and analytical skills. 
• Calculated, yet swift decision-making skills.
• Excellent communication and collaboration skills. 
• Strong leadership ability.
• Bachelor’s degree or a post-graduate qualification in Marketing / Finance / Business administration.

 L'ORÉAL COMPETENCIES

•  INNOVATOR 
•  STRATEGIST 
•  PEOPLE DEVELOPER 
•  INTEGRATOR
•  ENTREPRENEUR

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Job Overview:

Analyzes, produces coordinates developments in order to build new or improve existing SAP landscape for the Group. 

Key Responsibilities

• Analyze functional requirements, formalize their technical translations and undertake the corresponding developments
• Test and/or monitor the test phases of the developments in compliance with the defined test scenario
• Draw-up and/or supervise the documentation in compliance with the defined norms and standards
• Perform corrective/scalable maintenance of SAP
• Propose technical and sustainable solutions
• Use knowledge of IT trends and developments to improve service to internal clients
• Elaborate the working- and versioning methods, planning and technical specifications of different development projects and ensure that they are respected (if applicable)
• Coordinate the (external) development teams (if applicable)
• Supervise the content and ensure its overall quality (if applicable)

Professional and Technical Competencies 

• + 3 years experience in SAP 
• SAP super user 
• Tertiary qualification