Electronic Repair Technician (Intern) - Cape Town at Rectron South Africa

• The main purpose of this job is to ensure that returned faulty stock is repaired efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron, and ultimately ensure customer satisfaction.

Outputs and Responsibilities 

• Repair/quote faulty consumer electronic goods accurately and timeously
• Inform the customer of any additional costs or requirements needed in order to fully repair the unit. This may include recommendations of add on products
• Meet all vendor KPI’s & SLA’s requirements on a daily basis. (Training will be provided)
• Ensure effective customer communication
• Execute Rectron standards of excellence in all work completed
• Escalate problematic issues to the Supervisor
• Other duties as specified by your line manager
• General admin and housekeeping
• Telephonic and in-person customer service

Qualification & Experience Required 

• Matric and Electronics course (preferably NTC certificate or National technical diploma)
• BTech Electrical Engineering (Light Current)
• Minimum of 1-year experience in electronics environment

Skills and Competencies

• Strong electronics background
• Attention to detail
• Problem Solving
• Understanding of gross technical problems
• Strong ability to work according to a time line and schedule
• Ability to work under pressure
• Well disciplined’ individual
• Ability to effectively diagnose failures ensuring a low return rate