Employee Benefits Administrator | Erasmuskloof at PSG Konsult Ltd

Job description:

• PSG has an exciting opportunity for an applicant who will be responsible for primarily performing the tasks that comprises of after sales service offering to customers, thereby contributing to the ongoing customer relationship.
• The focus of the role is to provide quality service and maximise customer retention and referral, in line with the Practice Service Model and Procedures. You will be required to hold a moderate level of technical knowledge to perform the role. The role needs excellent relationship management, secretarial and administrative skills.

Responsibilities:

• Interact with clients (management of relationships and providing client services)
• Underwriting coordination & administration
• Maintain shared mailbox within the agreed service level agreement (SLA)
• Assist with member queries
• Administer all products & processes, including claims and billing *Claims include Withdrawal (Retirement, Resignation, Retrenchment, Dismissal) & Risk Claims (Life, Disability, Critical Illness, Funeral)
• Stay up to date with industry & legislative changes
• Ensure FICA & FAIS compliance
• Assist with member education sessions
• Process client queries and instructions
• Maintain CRM system

Minimum requirements:

• Matric/Grade 12
• NQF5 Wealth Management Certificate/diploma
• RE5 (Representative Regulatory Exam) completed
• Minimum 2 - 3 year’s relevant work experience (Employee Benefits) within the financial industry
• Proficient in both spoken and written English and at least one other of the official South African languages

Competencies required:

• Client services and telephone etiquette
• Planning and organizing skills
• Team-player
• Ability to work under pressure
• Time management skills
• Excellent computer literacy and knowledge of MS Office – Excel, Word

Closing date:  02-Jun-2026