Employee Benefits Administrator II at Clicks Group

Introduction

• We are looking to recruit an Employee Benefits Administrator II to work within the Group Compensation & Benefits Services department of Clicks Group Services.
• The role will be based at Clicks Head Office in Cape Town and will report to the Employee Benefits Specialist.

Job description

Job purpose:

• To coordinate the delivery of the Group’s retirement and risk benefit programmes.

Job objectives:

• To facilitate the Group’s retirement off-boarding process by ensuring that employees reaching normal retirement age receive timeous communication and that employees requesting early retirement have all the information to facilitate discussions with their financial advisors
• To assist with the administrative process when disability members resign or retire
• To support the HR teams with the submission and follow-up of funeral claims
• To coordinate the death-in-service application process by collating the required information and providing support to HR, the Insurer and Fund administrators
• Manage the disability claim application process by ensuring that the relevant documentation is completed accurately and offer support to HR and the Insurer
• Review all Disability reports to ensure minimal comebacks from the insurers and monitor requests for outstanding requirements
• To monitor disability anniversary and review dates and ensure administrative processes are timeously completed
• To assist with preparing input for monthly disability changes and to log the required updates timeously for Payroll records to be amended
• To maintain updated death and disability benefit trackers in a presentable format
• To assist with the pension-backed housing loans process including log Payroll updates
• To ensure that all retirement and related benefit requests are dealt with in accordance with the Group’s Fund policy and relevant Fund Rules including timeous submission of online withdrawal forms
• To ensure that 4Me logs and the Benefits Queries mailbox is attended to daily

Minimum requirements

Education & Experience:

Matric (Essential).

• HR Qualification or related National Diploma (Essential), bachelor’s degree
• Minimum 3 years employee benefits experience (Essential).

Job related knowledge:

• MS Office with Advanced Excel (Essential).
• Must have knowledge of the Pension Funds Act and death benefit distribution (Essential).

Job related skills:

• Intermediate Verbal & written communication skills (Essential).
• Customer relationship management (Essential).
• Attention to detail (Essential).
• Ability to empathise (Essential).
• Review and analyse documentation (Essential).

Competencies:

• Working with People; Team Player
• Analyse, Present and Communicate Information
• Planning and Organising; Time Management
• Deliver Results & Meet Customer Expectations
• Show Initiative and Seek opportunities to improve performance
• Cope with Pressures and Setbacks