Engineer - Billing Bayobab at MTN

Key Performance Areas

The Engineer - Billing will be accountable to achieve the following objectives:

• Responsible for the implementation/upgrades, maintenance and support of the billing mediation platforms and its related processes to achieve billing operations continuity.
• Ensure accurate input to billing and timely Resolution of Customer billing disputes, queries and inquires.
• Developing and implementing scripts and tools that will support and expand billing functionality.
• Application security, incident/problem management and correction, monitoring and investigation of call data records, generating ad-hoc and regular reports based on billing data and structure.
• Responsible for application upgrades, Mediation flows and processes maintenance, configuration, integration to upstream and downstream systems and Error bucket management.
• Technical user requirement gathering including billing, service provisioning, route and mediation requirements.
• Integration tests for new services and testing new deliveries or upgrades to the platform.
• Observation and change management after implementation of services on production.
• Configure mediation flows and define major data processing steps.
• Development and maintenance of technical documents including Standard operating procedures and troubleshooting guides. 
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Interface with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided.

Role Deliverables

• Review and support the implementation of the design and operations business unit
• Ensure optimization of the assigned billing mediation to meet IT KPIs and customer expectations.
• Attain CDR success rate and billing service availability KPIs 
• Support the delivery of invoicing as per agreed SLA.
• Closure of audit items and attainment security and compliance KPIs
• Tracking and monitoring of end-to-end service delivery and assurance across wholesale billing Mediation platforms.

Role Dependencies

• IT delivery, design and operational functions
• Inputs for strategy reports

Job Requirements 

Education:

• BA or BSc degree (preferably in Engineering or Computer Science) 
• ITIL Certification

Experience:

• 3+ years in relevant experience in Billing Mediation and associated processes