Engineer - IP.MTN Global Connect at MTN

Job Description

THIS ROLE IS KENYA BASED

Mission/ Core purpose of the Job

• The Principal IP Engineer will form a part of a highly skilled group of technical and management experts who are responsible of the technical overview of the MTN Infraco global fixed connectivity infrastructure as well as to support other business units with the utilization of the assets.
• The role will oversee implementation of a secure Global IP/MPLS network to support Bayobab Services and/or service provider environment  

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Principal IP Engineer will be accountable to achieve the following objectives:

• Conduct the operation and maintenance on Bayobab IP MPLS and IP transit nodes.  
• Develop and maintain an IP address management strategy across the OpCos and Global Network  
• Support the implementation of new product and services  
• Ensure the proper implementation of high- and Low-Level Design submit by Planning department  
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
• Developing policies and procedures for the Global IP/MPLS network
• Maintain the service assurance at/above the service level agreement signed with customers.  
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS network infrastructure in the drive for best-in-class service availability and reliability
• Support SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue
• Manage vendors about maintenance agreements, incident management and software deployment and circuit provision
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover

Role Deliverables

• O&M of Bayobab IP Network  
• Service assurance (incident, Change, fault, problem management)  
• Customer service satisfaction  

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in Commercial/Financial and/or Technical/ Engineering Degree/Diploma or similar qualification  
• English, French and Arabic (as advantage)  

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with managed networks, Minimum of 5 years of experience with multi-services platforms, routing platforms, routing protocols SIS/RIP/RSVP/OSPF/BGP/ IbGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint 
• Strong understanding of managed networks, with proven experience with MPLS technology including L2/L3 VPN and traffic engineering  
• Effectively manage processes and solutions to maximize efficient work within the business unit
• Desire to provide inputs for new product development and management
• High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN Infraco business units  
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Work proactively across multiple cultures and languages within the MTN footprint countries
• Strong computer literacy  

Other:

• Regional and international travel
• Able to motivate and inspire team members across multiple MTN footprints