Engineer - Principal Billing Bayobab at MTN

Key Performance Areas

The Engineer - Billing will be accountable to achieve the following objectives:

• Responsible for the implementation/upgrades, maintenance and support of the billing platforms and its related processes to achieve billing operations continuity.
• Ensure accurate billing and timely delivery of bills to Customers including timely Resolution of Customer billing disputes, queries and inquires.
• Support the update and management of Customer billing profiles on the billing system.
• Developing and implementing scripts and tools that will support and expand billing functionality.
• Application security, incident/problem management and correction, monitoring and investigation of call data records, generating ad-hoc and regular reports based on billing data and structure.
• Providing technical leadership for application upgrades, maintenance, Products, tariff configuration and Resource lifecycle management.
• Technical user requirement gathering including billing, service provisioning, route and mediation requirements.
• Integration tests for new services and upgrades on test platform.
• Observation and change management after implementation of services on production.
• Provide support for the Mediation flows configuration and definition of major data processing steps.
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Interface with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided.  
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers

Role Deliverables

• Review and support the implementation of the design and operations business unit
• Ensure optimization of the assigned billing applications to meet IT KPIs and customer expectations.
• Attain success rate and billing service availability KPIs 
• Support the delivery of invoicing as per agreed SLA.
• Closure of audit items and attainment security and compliance KPIs
• Tracking and monitoring of end-to-end service delivery and assurance across wholesale billing platforms.

Role Dependencies

• IT delivery, design and operational functions
• Inputs for strategy reports

Job Requirements 

Education:

• BA or BSc degree (preferably in Engineering or Computer Science)
• ITIL Certification

Experience:

• 3+ years in relevant experience in Billing and associated processes