Engineer - Solutioning Network Bayobab at MTN

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA's)

The Engineer - Solutioning Network will be accountable to achieve the following objectives: 

• Manager the delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos 
• Support Low Level Design (HLD) of new link integrated, with all technical information’s 
• Prepare a detailed handover documentation to NOC and Backoffice for each service delivered  
• Provide inputs if required for solution design of L2VPN, L3VPN and SDH P2P or P2MP 
• Provide various reports for customer request for wholesale to monitor the network and the services 
• Liaise with network and technology teams in OpCos to understand the fixed infrastructure landscape in the countries 
• Liaise with the GEBU SPOC and with the Enterprise business units to provide multi-country enterprise fixed line solutions 
• Support the wholesales unit with solutions architecture capabilities when it is required
• Ensure full customer satisfaction over the wholesale / solution delivery process 
• Tailor and customize commercial solutions dependent on regulatory approval 

Role Deliverables 

• Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view 
• Analysis of the requests of the connectivity per period
• Inputs for asset investment recommendations 
• Integrated carrier wholesale solution design/landscape 
• Defined Infrastructure plan for the international connectivity - Operational presentations 
• Support internal customer for inputs on feasibility and solution design 
• Assist customer meeting to provide technical support and inputs
• Lead and manage cross-functional, collaborative teams on best practice for service delivery or process improvement initiatives  

Role Dependencies 

• Inputs for wholesales business units in client solution designs 
• Understand the sales service order form and the customer requirements and translate to a technical solution 
• Keep updated records of the services provisioned and circuit on the Global MTN infrastructure
• Technical solutions alignment to regulatory approval across multiple jurisdictions

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor’s degree in computer science, Telecommunication or Engineering
• Training / Certification / Skills on the transmission network (Fiber, Microwave, satellite)
• Training / Certification / Skills on IP/MPLS network
• Training / Certification / Skills on project management

Experience:

• 3+ years’ experience in transmissions, IP/MPLS and Project management 
• Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members 
• Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills 
• Strong communication skills 
• Highly client driven interactions

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build Bayobab professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach 
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members