English-speaking Customer Service Representative at TTEC

Job Details

• Your potential has a place here with TTEC's award-winning employment experience . As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa you’ll be a part of bringing humanity to business. #experienceTTEC
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll  Do

• Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

During a Typical Day, You’ll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Communicates clearly, respectfully, and positively with customers and team members, demonstrating fluent English proficiency (B2 level)
• Ability to support and work regular overnight shifts.
• Basic computer skills, including the ability to navigate multiple systems.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Maintains a professional, positive, and supportive approach, with a strong willingness to learn, adapt, take ownership, and develop new skills and processes.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, including in high-pressure or challenging situations.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives