Customer Service Jobs at TTEC

Job Details

• Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nights working on-site in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa  says it all!

What You’ll Do

• Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 3+ months of customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency.
• Takes accountability for customer interactions by accurately resolving issues while effectively applying and clearly explaining product or service knowledge.
• Basic computer skills, including the ability to navigate multiple systems.
• Display a willingness to learn, adapt, and take ownership of assigned responsibilities.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, including in high-pressure or challenging situations.
• Communicate clearly, respectfully, and positively with customers and team members.

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

go to method of application »

Job Details

• Your potential has a place here with TTEC's award-winning employment experience . As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa you’ll be a part of bringing humanity to business. #experienceTTEC
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll  Do

• Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

During a Typical Day, You’ll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Communicates clearly, respectfully, and positively with customers and team members, demonstrating fluent English proficiency (B2 level)
• Ability to support and work regular overnight shifts.
• Basic computer skills, including the ability to navigate multiple systems.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Maintains a professional, positive, and supportive approach, with a strong willingness to learn, adapt, take ownership, and develop new skills and processes.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, including in high-pressure or challenging situations.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

go to method of application »

Job Details

• Your potential has a place here with TTEC's award-winning employment experience . As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll do

• Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Basic computer skills, including the ability to navigate multiple systems.
• Takes accountability for customer interactions by accurately resolving issues while effectively applying and clearly explaining product or service knowledge.
• Display a willingness to learn, adapt, and take ownership of assigned responsibilities.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Show empathy by actively listening to customer concerns and responding with understanding and professionalism.
• Remain helpful and solution-oriented at all times, even in challenging or high-pressure situations.
• Communicate clearly, respectfully, and positively with customers and team members.

What You Can Expect 

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
   

go to method of application »

Job Details

• Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll Do

• You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits.  You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support.  You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. 

During a Typical Day, You’ll

• Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

• Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Highly patient and empathetic, with a strong desire to make a difference, and an attentive listening ability that reflects genuine understanding and compassion when addressing customer concerns.
• Basic computer skills, including the ability to navigate multiple systems.
• Commitment to delivering a positive customer experience and high standard of patient care.
• Ability to remain calm, professional, and solution-oriented in high-pressure or emotionally sensitive situations.
• Ability to educate customers on healthcare products, services, benefits, or treatment pathways clearly and confidently.
• Strong conflict-resolution skills and ability to de-escalate difficult conversations.
• Self-motivated and dependable, demonstrating a strong work ethic, accountability, and a proactive commitment to continuous learning and improvement.

What You Can Expect 

• Transport provided in line with company and client requirements
• Leadership supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives