Senior Customer Service Representative – Nights at TTEC

Job Details

• Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll Do

• You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits.  You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support.  You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. 

During a Typical Day, You’ll

• Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

• Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Highly patient and empathetic, with a strong desire to make a difference, and an attentive listening ability that reflects genuine understanding and compassion when addressing customer concerns.
• Basic computer skills, including the ability to navigate multiple systems.
• Commitment to delivering a positive customer experience and high standard of patient care.
• Ability to remain calm, professional, and solution-oriented in high-pressure or emotionally sensitive situations.
• Ability to educate customers on healthcare products, services, benefits, or treatment pathways clearly and confidently.
• Strong conflict-resolution skills and ability to de-escalate difficult conversations.
• Self-motivated and dependable, demonstrating a strong work ethic, accountability, and a proactive commitment to continuous learning and improvement.

What You Can Expect 

• Transport provided in line with company and client requirements
• Leadership supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives