Customer Service Representative – Nights - Fixed Term Contract at TTEC

Job Details

• Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nights working on-site in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC
• Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa  says it all!

What You’ll Do

• Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 3+ months of customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency.
• Takes accountability for customer interactions by accurately resolving issues while effectively applying and clearly explaining product or service knowledge.
• Basic computer skills, including the ability to navigate multiple systems.
• Display a willingness to learn, adapt, and take ownership of assigned responsibilities.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, including in high-pressure or challenging situations.
• Communicate clearly, respectfully, and positively with customers and team members.

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives