Enterprise Business Client Service Manager: Cellular Network (Contract, West Rand) at Kelly

Enterprise Business Client Service Manager: Cellular Network (Contract, West Rand)

• We're seeking an Enterprise Business Client Service Manager with the relevant Mobile / Cellular Network / Telecoms Service Management experience, for a 6 to 12 month contract.

Duties & Responsibilities

• To ensure improved client experience to Business clients by managing a team of shared and dedicated service relationship consultants. 
• To support, manage and strategically guide them to ensure service optimisation, SLA and contract compliance to their allocated client base. 
• To oversee the account governance to ensure account retention and growth.
• Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
• Ensure close working relationship with Account Management to improve delivery effectiveness
• Ensure tracking of escalated issues for the team and resolution
• Drive and continuously improve the client service models to align the business performance to client expectations
• Drive and ensure that an effective client take-one process is in place for new clients and service take-on for existing clients.

Desired Experience & Qualification

• 3 Year Diploma or Degree
• Management track record of 3-5 years or more
• At least 5 years in the Cellular / Mobile Network industry in a Client Service leadership role 
• Telecommunication industry experience is non-negotiable

Package & Remuneration

• Salary: R275.00 per hour
• 6-12 Months Contract