Enterprise Content, Records and Knowledge Manager (2913) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• Bachelor’s degree in information systems, Information Management, Records Management, Library and Information Science or related field.
• Knowledge of relevant international standards and best practices (e.g. ISO 15489 – Records Management, ISO 16175 – Functional Requirements for Records in Electronic Office Environments).
• Minimum 6 years’ relevant experience in records management, enterprise content management, or information governance, preferably within a large, complex, or regulated organisation. Demonstrated experience in developing and implementing records management frameworks, including file plans, classification schemes, retention schedules, and disposal authorities.

ADVANTEGOUS:

• Knowledge of and experience with National Archives and Records Service of South Africa (NARSSA) requirements, including file plans, retention schedules, disposal authorities, and archival transfers.
• Ability to engage effectively with archival authorities, regulators, and oversight bodies.

KEY RESPONSIBILITIES:

Enterprise Content and Records Governance

• Develop, implement, and maintain ECRM policies, standards, file plans, classification schemes, and retention schedules.
• Ensure alignment with legislative, regulatory, and organisational governance requirements.
• Provide authoritative guidance on records and information governance practices.

Records Lifecycle Management and Compliance

• Manage and oversee the end-to-end lifecycle of records and content (creation, classification, storage, access, archiving, and disposal) - File plan
• Ensure information integrity, confidentiality, accessibility, and audit readiness.
• Monitor compliance, identify risks, and support internal and external audit requirements.

Digital Enablement and Enterprise Content Systems

• Support the implementation, configuration, and optimisation of enterprise content management (ECM) systems.
• Lead and support digitisation, back-scanning, and records migration initiatives.
• Ensure ECRM requirements are embedded in ICT systems, workflows, and business processes.

Stakeholder Engagement, Reporting, and Continuous Improvement

• Engage business units, ICT, legal, compliance, and audit stakeholders to drive adoption of ECRM practices.
• Prepare and present ECRM performance, compliance, and risk reports to management and governance forums.
• Drive continuous improvement, training, and awareness to strengthen information management capability implementation evaluation.

People Management and Capability Development

• Provide leadership, guidance, and performance management to ECRM team members (where applicable).
• Build ECRM capability through coaching, skills development, and knowledge transfer.
• Foster a culture of accountability, compliance, and continuous governance forums improvement within the team.

Closing date for applications: 03 April 2026