Jobs at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• Information Technology/ Financial Accounting or equivalent at an NQF 6 qualification.
• ITIL v3 or ITIL 4 Foundation.
• Microsoft SQL relevant certification.
• Minimum 5 years’ experience in application support within enterprise or financial transaction environments.

ADVANTAGEOUS:

• Azure Data Engineer Associate
• Oracle Database SQL Certified Associate
• Oracle OCP

KEY RESPONSIBILITIES:

Operational Maintenance Execution (24/7 Environment) 

• Provide 24/7 end-to-end troubleshooting of business-critical systems (Payment Systems, Web Services, Integrated Transportation Information Systems, Toll Agencies, customer relation manager (CRM) and SANRAL special projects applications, etc.) 
• Analyse application logs, SQL outputs, transaction records, event logs, and configuration settings.
• Diagnose multi-layer failures (frontend, middleware, backend, database, third party integrations).  
• Escalate high priorities issues with structured evidence to 3rd level Engineers/ developers.  
• Monitor failed transaction queues, pending jobs, and stuck processes.  
• Provide operational oversight to TCH units (VAS, Key Account, Core Account, Toll Agencies) and SANRAL special projects.  
• Collaborate with internal and external stakeholders to resolve complex technical issues.  
• Working closely with developers, testers, ERP teams, DBAs, security, network, and server administrators.  
• Engaging external vendors and partners for advanced troubleshooting and system enhancements.
• Providing structured updates to business stakeholders during high-priority or operations-impacting incidents.  
• Translating technical system failures into business impact language.
• Supporting cross-functional integration initiatives and system upgrades.

Payment Systems Support  

• Supporting end-to-end card payment processing, including eCommerce transactions, settlement processing, payment allocation, and error analysis.
• Diagnosing declined or failed payments, including gateway specific error codes, routing issues, validation errors, service unavailability, and integration failures.
• Monitoring payment gateway integrations and escalating anomalies to external vendors and banking partners.  
• Validating daily settlement files and reconciling discrepancies between front end systems and backend settlement databases.  
• Investigating data integrity issues affecting financial transactions.  
• Monitoring transaction queues for failed, pending, or stuck processes.  
• Providing impact analysis during payment outages and communicating financial risk exposure to stakeholders.

Technical Responsibilities   

• SQL, Database & Data Integrity  
• Writing and executing SQL queries to investigate transaction failures, validate application behaviour, extract operational reports, and resolve data inconsistencies.  
• Supporting Oracle and SQL Server environments through session analysis, lock investigations, schema validation, and performance diagnostics.  
• Identifying slow-performing queries and collaborating with DBAs for performance optimisation.  
• Troubleshooting tablespaces, schemas, user roles, access controls, and connectivity issues.  
• Validating payment-related data flows from front-end systems to back-end settlement environments.  
• Identifying incorrect mappings, out-of-sync accounts, and data corruption risks.  
• Escalating complex database anomalies with structured analysis and supporting documentation.

KEY RESPONSIBILITIES CONTINUED...

System Integrations & Interface management  

• Monitor and troubleshoot API integrations, web services (REST/SOAP), middleware services, and system-to-system interfaces.
• Validate message queues, transaction payloads, and integration logs for failures or inconsistencies.  
• Validate integration configurations.  
• Collaborate with developers, middleware teams, and external vendors to integrate and resolve interface-related incidents.

Testing & Quality Assurance 

• Execute regression testing after deployments or system fixes.
• Validate data flows, web services behaviour, business rules, and integration endpoints.
• Log defects with detailed evidence, including screenshots, logs, and SQL output.

System Monitoring & Environment Management  

• Monitoring application environments across all SANRAL domains.  
• Performing daily health checks on application services, IIS app pools, web services endpoints, authentication services, and configuration services.  
• Restarting services (IIS, WMSVC, authentication/configuration services) during incidents or scheduled maintenance.  
• Validating environment variables, configuration files, connection strings, and integration parameters.  
• Monitoring backend services, scheduled tasks, and job execution processes.  
• Ensuring generation and validation of key account files before operational deadlines.  
• Identifying performance degradation, memory leaks, service latency, and abnormal system behaviour.  
• Escalating risks before service impact becomes critical.

Reporting & Audit Compliance  

• Generate daily, weekly, and monthly operational reports.
• Providing structured updates to business stakeholders during high-priority incidents.
• Support internal and external audits (ITGC, financial audits, system audits).
• Maintain accurate documentation for system changes, configurations updates, production incidents and RCA findings.

Closing date for applications: 06 April 2026

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MINIMUM REQUIREMENTS

• A senior certificate (Grade 12 Matric)
• A minimum of five (5) years’ experience in a similar role.

Certification:

• SAMTRAC certification
• Incident Investigation, Hazards Identification and Risk Assessment (HIRA)

ADVANTAGEOUS

• Safety Representative training.
• First aider training.
• Fire Marshal/basic fire training.
• Understanding of Environmental and safety principles.
• Basic knowledge of OHS act.

KEY RESPONSIBILITIES

Operational

• Maintain all HSE documentation and record management.
• Monitor and tracking of policy compliance and awareness training.
• Track and communicate non-conformance, including HSE Incidents.
• Plan, schedule and manage legally required training (i.e. first aid, fire marshal, HSE rep, working at heights, etc.
• Assist with HSE induction for staff and subcontractors.
• Provide administrative support for all HSE audit activities.
• Schedule, attend and minute all HSE related meetings.
• Plan and assist with the HSE Committee Meeting.
• Conduct, follow up and close out HSE incident investigations, including first aid incidents.
• Assist with procurement of all first aid and spill kit consumables to ensure a constant supply.
• Purchasing of PPE for all employees.
• Assist in monitoring and supporting the implementation of HSE policies and procedures.
• Keeping accurate and up to date records of HSE related activities, including training, incidents and audits.
• Assist with ensuring compliance with HSE regulations and standards.
• Assist with renewal of flammable liquid storage compliance for the SANRAL Central Operations Centre and all Satellite Centres.

Key Service Area

• Conduct monthly inspections and spot checks on HSE compliance by service providers.
• Plan and assist with the HSE Committee Meeting.
• Conduct, follow up and close out HSE incident investigations, including first, progress and final medical reports from employees.
• Maintaining the incident reporting register to ensure closure of investigations.
• Report Section 24 incidents to Department of Labour and follow up to ensure the Annexure 1’s are received by the inspector.
• Maintaining the evacuation roll call lists, battle box, emergency protocols and emergency contact details.
• Assist with primary healthcare incidents, advise team leads/section heads on way forward, assist with contacting ambulance.
• Manage and order all first aid and spill kit consumables to ensure a constant supply is ready.
• Plan, schedule and manage annual medicals. Plan, schedule and manage legally required training (i.e. first aid, fire marshal, HSE rep, working at heights, etc.)
• Assist with managing the HSE Departement budget.
• Management of PPE for all employees.
• Maintain safety precautions and sound housekeeping principles.
• Manage flammable liquid storage compliance for the SANRAL Central Operations Centre and all Satellite Centre.
• Provide administrative support for all HSE audits.
• Maintain all HSE documentation and record management.
• Monitor and tracking of policy compliance and awareness training.
• Track and communicate non-conformance, including HSE Incidents.
• Assist with on-boarding and induction of staff and subcontractors.

Compliance and Documentation

• Assist with ISO 18001/45001 HSE management system.
• Management and compiling of Incident reports.
• COIDA reporting and evaluation.
• Providing inputs to the Team on status of activities as and when required.
• HSE incident reporting.

Closing date for applications: 06 April 2026

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MINIMUM REQUIREMENTS:

• Bachelor’s degree in information systems, Information Management, Records Management, Library and Information Science or related field.
• Knowledge of relevant international standards and best practices (e.g. ISO 15489 – Records Management, ISO 16175 – Functional Requirements for Records in Electronic Office Environments).
• Minimum 6 years’ relevant experience in records management, enterprise content management, or information governance, preferably within a large, complex, or regulated organisation. Demonstrated experience in developing and implementing records management frameworks, including file plans, classification schemes, retention schedules, and disposal authorities.

ADVANTEGOUS:

• Knowledge of and experience with National Archives and Records Service of South Africa (NARSSA) requirements, including file plans, retention schedules, disposal authorities, and archival transfers.
• Ability to engage effectively with archival authorities, regulators, and oversight bodies.

KEY RESPONSIBILITIES:

Enterprise Content and Records Governance

• Develop, implement, and maintain ECRM policies, standards, file plans, classification schemes, and retention schedules.
• Ensure alignment with legislative, regulatory, and organisational governance requirements.
• Provide authoritative guidance on records and information governance practices.

Records Lifecycle Management and Compliance

• Manage and oversee the end-to-end lifecycle of records and content (creation, classification, storage, access, archiving, and disposal) - File plan
• Ensure information integrity, confidentiality, accessibility, and audit readiness.
• Monitor compliance, identify risks, and support internal and external audit requirements.

Digital Enablement and Enterprise Content Systems

• Support the implementation, configuration, and optimisation of enterprise content management (ECM) systems.
• Lead and support digitisation, back-scanning, and records migration initiatives.
• Ensure ECRM requirements are embedded in ICT systems, workflows, and business processes.

Stakeholder Engagement, Reporting, and Continuous Improvement

• Engage business units, ICT, legal, compliance, and audit stakeholders to drive adoption of ECRM practices.
• Prepare and present ECRM performance, compliance, and risk reports to management and governance forums.
• Drive continuous improvement, training, and awareness to strengthen information management capability implementation evaluation.

People Management and Capability Development

• Provide leadership, guidance, and performance management to ECRM team members (where applicable).
• Build ECRM capability through coaching, skills development, and knowledge transfer.
• Foster a culture of accountability, compliance, and continuous governance forums improvement within the team.

Closing date for applications: 03 April 2026