ERP Administrator at Pragma Global

• You will enjoy working in a fast-paced environment. You will have opportunities to attend both internal and external training courses to develop your career. The ultimate goal of an  ERP administrator is to ensure the  ERP system supports and enhances the company's operational efficiency, productivity, and decision-making capabilities. In addition to this, you will also be supporting our online travel booking system - TravelIT.

Minimum Requirements    

• A minimum of a Matric qualification is needed to apply
• A minimum of 2 years of experience as an ERP Administrator 
• A minimum of 1 year of experience with Acumatica or similar ERP systems 
• CRM experience advantageous
• Strong financial background, including AP, AR, P&L, and Balance sheets

Duties & Responsibilities    

• Install, configure, update and test the ERP software and related components.
• Monitor system performance and troubleshoot any issues to ensure smooth operations.
• Apply patches, upgrades, and fixes to keep the system secure and up-to-date.

User Support.

• Act as the main point of contact for ERP-related issues.
• Provide technical support and resolve user-reported problems.
• Assist employees with system navigation, functionality, and troubleshooting.

Data Management.

• Ensure the accuracy, security, and integrity of data within the ERP system.
• Manage user access and permissions to safeguard sensitive information.

System Customisation and Configuration.

• Work with business units to understand their needs and customise ERP modules accordingly.
• Configure workflows, reports, and dashboards to match business processes.
• Collaborate with developers for advanced customisations and integrations.    

Training and Documentation.

• Train end-users on how to use the ERP system efficiently.
• Develop user manuals, guides, and training materials.
• Offer workshops or one-on-one training sessions for new employees.

System Integration.

• Integrate the ERP system with other software applications (e.g., CRM, HR, payroll systems).
• Ensure data flows seamlessly between systems to support cross-departmental processes.

Reporting and Analysis.

• Create and distribute reports, dashboards, and analytics based on system data.
• Support management with insights for decision-making and strategy planning.

Compliance and Security.

• Ensure the ERP system complies with organisational policies and external regulations.
• Implement and maintain security measures to protect data and prevent unauthorised access.    

Performance Monitoring.

• Continuously assess the system’s performance to identify bottlenecks or inefficiencies.
• Recommend and implement improvements to optimise system performance.    

Collaboration.

• Work with cross-functional teams (e.g., IT, finance, operations) to align the ERP system with organisational goals.
• Coordinate with vendors and external consultants for system upgrades or support.
• Manage the fixed assets for the group.